American Express Customer Service Jobs Work At Home
Organization:- American Express
Post Name:- Customer Care Professional
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₱12.000 – ₱20.000/Per Month
Locations:- Metro Manila, Philippines
Full Job Description:
At American Express, you’ll be perceived for your commitments, administration, and effect — each partner has the chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong support vow to give the world’s best client experience consistently. Furthermore, we’ll do it with the greatest amount of respectability, and in a climate where everybody is seen, heard and feels like they have a place.
Join Group Amex and we should lead the way together.
As a brand based on exceeding all expectations to give the best client experience, it is foremost to have the most extraordinary partners. As the essence of the organization, you can make positive cooperations with our clients consistently from organizing an exceptional travel or way of life experience to assisting them with their regular necessities. Also, you can develop your abilities through industry-driving preparation and continuous training, all while realizing how it affects constantly set the norm for a-list, client first help. Track down your put in help on #TeamAmex.
Job and Obligations:
Significant, remunerating work performed with trustworthiness
Here’s only some of what you’ll do in this job:
- Convey top notch client care, while answering Client requests and concerns by means of numerous channels (calls, visit, versatile informing)
- Construct significant associations with our Clients through a consultative methodology, figuring out their current and future necessities, giving first contact goal and arranging a positive result for the Client and American Express
- Improve our clients’ insight by recognizing chances to offer items in light of our Cardmembers’ requirements
- Meet and surpass quality objectives, consistence guidelines and efficiency targets
- Explore PC frameworks and applications to support our Clients, and empower them to maximize our on the web and portable stages
- Archive fundamental data, for example, installment subtleties, Clients change of subtleties, change of address and travel warnings
- Re-focus on and adjust to a steadily changing climate
Favored Abilities:
One of a kind profession venture molded by your ability and interest
- Show individual greatness by staying positive in tough spots
- Show an energy to serve by conveying exceptional help in each cooperation with our Clients
- The capacity and flexibility to work in a quick moving and dynamic climate as well as perform various tasks, utilizing numerous frameworks and computerized devices to support our Clients
- Solid relational, correspondence, verbal and composed abilities
- Confidence to deal with troublesome discussions
- Amazing discussion, affecting and genius abilities
- Basic, insightful and ground breaking with critical thinking abilities, and solid meticulousness
- Certainty to work in a virtual climate
Favored Capabilities:
- Ought to have least 1 year applicable CSAT/NPS experience. Ought to have essentially a time of voice account insight from the latest organization joined (U.S. client assistance)
- Premium client support insight (ideally in BFSI, extra charging experience likewise accommodating) or potentially deals insight enthusiastically for building client dependability through uncommon tuning in and relationship building
- Deals insight (Worth age/consultative selling)
- Fruitful in past work (superior worker)
- Probably been estimated on Client VOC (Voice of Client) and AHT (Normal Taking care of Time) from the latest organization joined
- Four year certification, partner degree and school students might apply
Extra Subtleties:
- Area: BGC Corporate Center 2, fifth Road corner 30th Road, Bonifacio Worldwide City, Taguig
- Work environment Adaptability: All day. Should be managable to follow a half breed work game plan (nearby and telecommute)
- Telecommute Prerequisites:
- Should have somewhere around 25 mbps web association plan/speed
- Should have a private and calm region to work at home
American Express Customer Service Jobs Work At Home
Why Philippines For Job?
There are several reasons why the Philippines can be a great destination for job seekers:
- Strong economy: The Philippines has a strong and diverse economy, with many sectors offering job opportunities. It has a stable and well-regulated financial sector, a thriving technology industry, and a growing service sector.
- Cultural diversity: The Philippines is a multicultural country, with people from all over the world living and working there. This creates a diverse and inclusive workplace environment, with opportunities to learn about different cultures and ways of working.
- English language: English is the language of business and international communication, and the Philippines is an English-speaking country. This makes it easier for non-native English speakers to communicate and work effectively in a professional environment.
- Access to talent: Many companies in the Philippines are actively looking to recruit talented individuals from around the world. This means there are many job opportunities available for skilled workers in a variety of industries.
- Quality of life: The Philippines has a high standard of living, with excellent healthcare, education, and transport systems. It also offers a rich cultural experience, with many museums, galleries, and historic sites to explore.
Overall, the Philippines can be a great place to work for those seeking a challenging and rewarding career in a vibrant and diverse environment.
