Apple Customer Service Job From Home, Apple Remote Advisor In India @ Sarkarivaccancy
Hiring Organization:- Apple
Post Name:- Apple Technical Support Advisor
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₹20,000 – ₹30,000
Locations:- Budaun, India
Apple Customer Service Job From Home, Apple Remote Advisor In India @ Sarkarivaccancy
Full Job Description:-
You’re an issue solver and effectively interface with clients! You surpass their assumptions with your direction, information, and genuine enthusiasm for innovation. You’re captivated by the manner in which things work, and can sort out where innovation works when things veer off-track. You have phenomenal verbal and composed relational abilities, as well as the capacity to focus on and deal with your time actually. You can perform multiple tasks across frameworks and applications, dissect, seclude and determine various complex specialized issues, and easily explore a specialized climate. You easily draw in, making sense of bit by bit arrangements with persistence and a methodology customized to every individual client.
You’re here to assist with fixing specialized issues, yet in addition give an extraordinary client experience. Assuming that this sounds like you, you could be the following Apple Backing Counselor. We’re focused on assisting workers with investigating their true capacity.
Key Capabilities:
- Least 2 years proficient specialized investigating aptitude or demonstrated specialized capacity
- Experience supporting clients through telephone, email, visit, as well as face to face
- Energy for client assistance and responsibility for client experience including extensive issue goal
- Ready to really tailor correspondence and style to contrasting crowds
- Ready to self oversee and work freely in a quick moving, continually changing climate
- Blossoms with a group where skill is shared and input is invited
- Successful using time effectively including capacity to perform various tasks, arrange and focus on
- Ready to research and handle specialized data across various instruments while chatting with clients
- iOS, Cell phone, Tablet, PC or Macintosh experience
- Fitness for gaining abilities in specialized investigating and an energy to learn and take on new difficulties
Depiction:
We expect everything from a Guide that our clients do. As a Mac Backing Counselor, you’ll be supporting a large number of our famous items, from iPhones to iPads to MacBooks to work area Macintoshes. As our clients’ primary resource, you’ll be the cordial voice of Apple, giving elite client assistance, investigating, and specialized help. We’ll depend on you to pay attention to our clients and utilize your specialized skill, inventiveness, and energy to address their issues — and advise them that behind our extraordinary items are astonishing individuals. Since we trust our singular foundations, points of view, and interests assist us with making the thoughts that push us all ahead. We’ll prepare you to be awesome.
- This position accompanies serious compensation, extraordinary advantages, qualification to partake in our organization stock arrangement, downtime, a worker markdown, and devoted assets to help your continuous development and vocation advancement.
Extra Necessities:
- -Accessible to go to roughly 5 a month and a half of required preparing on a decent timetable that might incorporate ends of the week
- -Adaptable to work between the long periods of 7:00 a.m. CST and 10:30 p.m. CST including ends of the week and occasions, with the likelihood to flex up or down hours relying on business needs
- -Effective finish of a pre-business evaluation and individual verification
- -Effective finish of starting preparation
- -Ready to meet least composing rate of 40 WPM while chatting with clients
Pay and Advantages:
At Apple, base compensation is one piece of our complete remuneration bundle not entirely set in stone inside a reach. This gives the chance to advance as you develop and foster inside a job. The base compensation range for this job is somewhere in the range of $23.00 and $27.60/hr, and most recently added team members start at $23.00. Your base compensation will rely upon your abilities, capabilities, experience, and area.
- Apple representatives likewise have the valuable chance to turn into an Apple investor through cooperation in Apple’s optional worker stock projects.
- Apple representatives are qualified for optional confined stock unit grants, and can buy Apple stock at a markdown on the off chance that willfully partaking in Apple’s Worker Stock Buy Plan.
- You’ll likewise get benefits including: Exhaustive clinical and dental inclusion, retirement benefits, a scope of limited items and free administrations, and for formal training connected with propelling your profession at Apple, repayment for specific instructive costs — including educational cost.
Apple Customer Service Job From Home, Apple Remote Advisor In India @ Sarkarivaccancy
Top 10 Interview Tips For Getting Job:
Absolutely! Here are my top 10 interview tips for getting a job:
- Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of their culture and goals.
- Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
- Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
- Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early to the interview. This shows that you’re reliable and respectful of the interviewer’s time.
- Bring copies of your resume: Bring extra copies of your resume to the interview, in case the interviewer doesn’t have one or needs to reference it.
- Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
- Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
- Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
- Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
- Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Educational Qualification:
- Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
- Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
5 Apple Technical Support Advisor Interview Question And Answers:-
1. Can you describe your experience with troubleshooting Apple products?
Answer: In my previous role as a technical support representative, I have provided support to customers with various Apple products, including iPhones, iPads, Macs, and Apple Watches. I have experience in identifying hardware and software issues, providing solutions to customers over the phone or via remote support, and escalating complex issues to senior technicians. I am familiar with common troubleshooting techniques such as resetting the device, checking for software updates, and running diagnostics.
2. How do you ensure customer satisfaction when providing technical support?
Answer: As a technical support advisor, my priority is to provide exceptional customer service and ensure customer satisfaction. I always listen to the customer’s concerns carefully, ask relevant questions, and provide clear explanations of the issue and solution. I make sure to use language that is easy for the customer to understand and avoid technical jargon. I also follow up with the customer to ensure the issue has been resolved and that they are satisfied with the support provided.
3. Can you describe your experience with Apple’s operating systems?
Answer: I have extensive experience with Apple’s operating systems, including macOS and iOS. I am familiar with their features and functionalities, as well as common issues that users may encounter. I am proficient in navigating the systems, installing updates and software, configuring settings, and troubleshooting issues. I am also familiar with the Apple ecosystem, including iCloud, iTunes, and other Apple services.
4. How do you handle a customer who is upset or frustrated with their Apple product?
Answer: When dealing with an upset or frustrated customer, it’s important to remain calm, patient, and empathetic. I listen to the customer’s concerns and acknowledge their frustration. I apologize for the inconvenience and assure them that I am committed to resolving the issue. I then work with the customer to identify the problem and provide a solution. If the issue is complex, I escalate it to a senior technician and keep the customer informed of the progress.
5. Can you give an example of a time when you went above and beyond to resolve a customer’s issue?
Answer: In a previous role, a customer contacted me with an issue with their iPhone, which was out of warranty. The customer was concerned about the cost of repairs, and I could sense their frustration. After identifying the issue, I researched the cost of repairs and found a way to offer the customer a discount on the repair cost. I also provided the customer with a free case for their iPhone as a gesture of goodwill. The customer was pleased with the solution and left positive feedback about the experience.
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Don
Apple Customer Service Job From Home, Apple Remote Advisor In India @ Sarkarivaccancy
