American Express Jobs For Freshers
Hiring Organization:- American Express
Post Name:- Lead Analyst
Qualifications:- Bachelor Degree
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₹35k-70k/Month
Locations:- Mysore, India
About the company: American Express Company is an American multinational financial services corporation that specializes in payment cards.
Full Job Description:-
You Lead the way. We’ve got Your lower back.
With the right backing, humans and organizations have the strength to development in superb approaches. Whilst you be part of team Amex, you end up a part of a global and diverse network of peers with an unwavering commitment to back our customers, groups and every different. Right here, you’ll study and develop as we help you create a profession adventure that’s particular and meaningful to you with advantages, programs, and flexibility that guide you individually and professionally.
At American express, you’ll be identified on your contributions, management, and impact—every colleague has the possibility to percentage inside the employer’s success. Collectively, we’ll win as a team, striving to uphold our enterprise values and powerful backing promise to provide the world’s first-rate patron revel in each day. And we’ll do it with the maximum integrity, and in an surroundings wherein all of us is visible, heard and feels like they belong.
The global services institution (GSG) is produced from numerous interconnected commercial enterprise gadgets which together offer service on a worldwide scale, gambling a valuable function in supporting American specific achieve its vision of being the world’s most reputable carrier brand.
As part of GSG, the global Servicing Enablement (GSE) team is accountable for procedure design & engineering, capacity control, governance, analytics, fee generation and gaining knowledge of across GSG. The group is answerable for providing unwavering guide to all our client Care experts and specialists who serve our clients globally each day. GSE is also responsible for the business enterprise grievance center of Excellence chartered with making sure American explicit has a strong court cases management software.
The position is in global contact and potential control (GCCM). GCCM is liable for all name quantity forecasting, potential/team of workers making plans, operational expense management, configuration, and real time performance management & tracking for GSG throughout various markets globally. The organization executes plans built with the aid of the Forecasting & business making plans groups and manages 24/7 actual-time overall performance in the voice and virtual channels. The institution guarantees that sturdy schedules are designed to satisfy the call for of every day operations. The schedules are aligned to intraday/intraweek call volume distributions for all markets and lines of enterprise.
How will you are making an impact on this function?
- Intra-day call kind/segment overall performance control
- Shrinkage / off the smartphone activities control, Intraday Schedules management and propose schedule adjustments foundation business requirement
- Execution of carrier Code Alert techniques
- Centralized contact for operations leaders for actual time commercial enterprise performance management
- work with brief time period Forecasting team in GCCM for Intra Day overall performance (IDP) & Staffing outlook
- talk systems, voice response & telecommunication troubles to the relevant teams
- Proactively perceive method development opportunities
- maintain robust relationships with the operation’s leaders to improve common know-how and awareness of each day/weekly enterprise impacts
Minimum qualifications
Useful talents:
- Bachelor’s degree (Economics / arithmetic / records/ records Analytics); MBA or equivalent is a plus
- 2+ years of relevant enjoy in team of workers real time control/ Operations/MIS analytics might be favored
- Proficiency in group of workers control gear which include Avaya, eWFM, Genesys/ConneX in addition to knowledge of name middle quantity drivers and forecasting/group of workers planning tactics could be an brought advantage
- Robust written and verbal communique abilities with proven fulfillment in growing and engaging in shows to huge / senior / hard audiences, a plus
- Robust organizational and venture management abilties
- Validated potential to manage multiple priorities effectively with a song file of riding outcomes successfully while assembly deadlines
- Robust dating and collaboration talents, inclusive of the potential to paintings in a noticeably matrixed surroundings
Behavioral abilities/competencies:
- Supplies high nice paintings with route and oversight
- Knows work goals and seeks to recognize its significance to the commercial enterprise
- Feels at ease taking decisions/ calculated dangers primarily based on statistics and instinct
- Bendy to quick adjust round transferring priorities, a couple of demands, ambiguity, and rapid trade
- Keeps a high quality mindset while offered with a barrier
- Established capacity to task the status quo & build consensus
- powerful group player with a high degree of integrity
- Technical abilities/ understanding of platforms:
- Talent with Microsoft office, mainly Excel, and PowerPoint
- Undertaking control competencies, know-how and revel in of efficiently leading tasks, a plus
- Potential to deal with large records units & prior programming revel in in SAS, square, Python and/or HQL (Hive query Language) to jot down codes independently and correctly can be useful
- Knowledge of device getting to know can be an added advantage
- Publicity to huge facts systems such Cornerstone & visualization equipment such Tableau, a pleasant to have
Top 10 Interview Tips For Getting a Job:
Absolutely! Here are my top 10 interview tips for getting a job:
- Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of its culture and goals.
- Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
- Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
- Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early for the interview. This shows that you’re reliable and respectful of the interviewer’s time.
- Bring copies of your resume: Bring extra copies to the interview, in case the interviewer doesn’t have one or needs to reference it.
- Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
- Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
- Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
- Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
- Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.
Some rules are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- The company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work, not from your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Educational Qualification:
- Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
- Kindly check the Official Notification for more qualification details. The notification Link Is Given Below.
Document Required:
Required Documents for This Recruitment: The candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read the official notification carefully From the Official Website.
- Read the Notification Carefully Before Applying.
- Fill out The Application Form (The link Is Given Below)
- Attach the Required Document and Passport Size Photo with your Signature.
- Then Submit. Don
American Express Jobs For Freshers
