American Express Remote Jobs ( Operations Support ) In India @ Sarkarivaccancy
Hiring Organization:- American Express
Post Name:- Operations Support
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₹25000-₹50000
Locations:- Gandhi Nagar, India
American Express Remote Jobs ( Operations Support ) In India @ Sarkarivaccancy
Full Job Description:-
Every worker at American Express has the chance to share in the company’s success, and you will be rewarded for your contributions, leadership, and impact. We will win as a team if we work hard to uphold our company’s values and powerful promise to provide the best customer experience in the world every day. In a setting where everyone is seen, heard, and feels like they belong, we’ll do it with the utmost honesty.
- Join Team Amex and take the initiative with one another.
- What will be your impact in this position?
responsible for contacting customers whose accounts are past due to obtain payment. Additionally, they take preventative measures with high-exposure accounts to avoid future overdue payments.
The Global Customer Research and Solution team is in charge of handling customer and merchant complaints in a fair, consistent, and timely manner. In addition, we collaborate with the Financial Ombudsman to guarantee total honesty and transparency as we handle in-depth customer regulatory claims and requests pertaining to Section 75 of the Consumer Credit Act.
It is the responsibility of our Customer Care Investigation Specialists to thoroughly investigate every aspect of a complaint, speaking with customers to fully comprehend the issue. You’ll look into all of our systems and processes, gather evidence, and work with other teams to figure out what should happen. After that, you’ll share your findings in writing and over the phone.
The position will offer a wide range of responsibilities, and successful candidates will receive comprehensive guidance and support to ensure that they are well-versed in handling consumer, commercial, and merchant complaints in the Blue Box. As a result, a mind that is curious and self-starting are prerequisites.
Responsibilities:
- Impartially reviewing all relevant evidence to address all aspects of a complaint and arriving at the fairest outcome
- Utilizing a variety of systems and working with other departments and business partners to obtain complete understanding of the circumstances surrounding the complaint in order to reach an appropriate decision
- Articulating the outcome of the investigation to the complainant clearly, fair, and not misleading
- Working closely with Compliance, GCO, and business partners to obtain a resolution on complaints
- Providing detailed fact-based feedback following our documented feedback process to prevent future complaints
Expertise and Experience:
- Prior experience handling complaints is preferred, Previous experience dealing with customers is essential
- Strong ability to manage multiple workloads in a target-oriented environment, Positive attitude and desire to be a true team player, Resilience and the desire to thrive under pressure
- Excellent written communication skills; ,Proficient in relationship management and interpersonal skills, Capable of adjusting to a changing environment, Proven ability to handle difficult conversations
American Express Remote Jobs ( Operations Support ) In India @ Sarkarivaccancy
Top 10 Interview Tips For Getting a Job:
Absolutely! Here are my top 10 interview tips for getting a job:
- Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of its culture and goals.
- Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
- Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
- Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early for the interview. This shows that you’re reliable and respectful of the interviewer’s time.
- Bring copies of your resume: Bring extra copies to the interview, in case the interviewer doesn’t have one or needs to reference it.
- Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
- Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
- Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
- Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
- Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.
Some rules are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- The company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work, not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Educational Qualification:
- Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
- Kindly check the Official Notification for more qualification details. The notification Link Is Given Below.
Document Required:
Required Documents for This Recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Don
American Express Remote Jobs ( Operations Support ) In India @ Sarkarivaccancy
