Wayfair Customer Service Jobs ( B2B Customer Service Associate ) In India @ Sarkarivaccancy
Hiring Organization:- Wayfair
Post Name:- B2B Customer Service Associate
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₹20,000 – ₹30,000
Locations:- Patan, India
Wayfair Customer Service Jobs ( B2B Customer Service Associate ) In India @ Sarkarivaccancy
Full Job Description:-
We at Wayfair believe that our award-winning Customer Service Team is the result of a fantastic customer experience and a supportive work environment for employees.
This is about empowering our business customers to create spaces that reflect who they are, what they need, and what they value, not just taking another phone call. By providing the best possible experience when it is most needed, you will play a crucial role. Wayfair will equip you with the knowledge, resources, and ability to make decisions necessary to assist our business customers in locating the most effective solutions.
You’ll be able to assist business customers with a variety of post-order issues, including: delivering questions, harms, returns, substitutions, gathering administrations and request warnings. No scripts No canned reactions. These are genuine interactions between people, and you can have a significant impact. Wayfair will make an investment in you by providing career opportunities, ongoing development, and a team of great people.
What is a B2B Service Associate’s Job Description?:
Exhibits Dependability:
- It is essential to be present for your entire shift each day and to commit to doing so. This ensures that we are prepared and available to assist our business clients when they require it most. For startling occasions or issues, we require our partners to be proactive in their correspondence and arranging whenever the situation allows.
- Managing a Large Number of Contacts: You can expect to handle 50 to 60 calls per shift. This is a highly structured environment with a fast pace. Due to the fact that you are frequently on consecutive calls throughout your shift, this position allows for little downtime.
- Meets Our Elite Exhibition Bar: In addition to any other duties that may be assigned, you will strive to exceed customer satisfaction standards and excel in meeting customer service efficiency metrics.
Makes Customers Happy:
- You will need a love of people. You’ll be Wayfair’s voice and work to build relationships with business customers who call, chat, and email us inbound. Returns, replacements, delivery, product availability, order status, and other topics may be discussed.
- Actively listens and demonstrates empathy: To quickly and thoroughly resolve a customer’s issue, you will actively listen to and comprehend relevant customer information.
- Reduces Concerns from Customers: The majority of business clients contact us because they have a problem and require your assistance. You will utilize your refereeing abilities to adjust the necessities of the client with the choices from the business while continuously keeping a cool head.
Resolves the Issue:
- As a result, customer service representatives do not read from pre-populated scripts because solutions are not universal. You will have some autonomy to assist business clients in finding the best solution. In a first-contact resolution strategy, you will need to think critically in order to resolve customer issues.
- Multitasks: You’ll have to shuffle exploring various programs, tabs, apparatuses, and separates request to rapidly and actually answer questions. The ideal customer service representative will be able to effectively navigate technology on a daily basis and be familiar with computers.
- Extends to Systemic Problems: Help us keep getting better. You’ll pinpoint areas in need of improvement and communicate those trends to management.
You will need to hardwire your computer to a modem with upload and download speeds of at least 5 Mbps and 25 Mbps, respectively. The use of wireless (WiFi) access is prohibited. Wayfair provides all other necessary computer accessories and equipment.
- a private, dedicated workspace free of roommates, children, spouses, pets, and other sources of distraction or sound (TV, radio, etc.)
- Wayfair wants you to be successful. Because of this, our training is completely required. During the first three weeks, we are unable to accommodate absences, days off, or tardiness.
- In order to proceed with the interview process, qualified applicants will need to pass the candidate assessment.
Assistance for People with Disabilities Wayfair is fully committed to ensuring that everyone, including people with disabilities, has access to the same opportunities. Wayfair will, unless doing so would impose an undue hardship on business operations, make reasonable accommodations to qualified individuals with disabilities’ known physical or mental limitations as part of this commitment.
Wayfair Customer Service Jobs ( B2B Customer Service Associate ) In India @ Sarkarivaccancy
Top 10 Interview Tips For Getting a Job:
Absolutely! Here are my top 10 interview tips for getting a job:
- Research the company: Before the interview, research the company and the position you’re applying for. Look up the company’s mission statement, values, and recent news to get a better understanding of their culture and goals.
- Practice common interview questions: Practice answering common interview questions and think of examples from your past experiences that showcase your skills and qualifications.
- Dress appropriately: Dress professionally and appropriately for the job interview. Even if the company has a more casual dress code, it’s better to be overdressed than underdressed.
- Arrive on time: Being punctual is important, so make sure to arrive on time or even a few minutes early to the interview. This shows that you’re reliable and respectful of the interviewer’s time.
- Bring copies of your resume: Bring extra copies of your resume to the interview, in case the interviewer doesn’t have one or needs to reference it.
- Show enthusiasm: Let the interviewer know that you’re excited about the opportunity to work for their company. Express your interest in the position and what you can bring to the table.
- Be confident: Show confidence in yourself and your abilities during the interview. Make eye contact, speak clearly, and don’t be afraid to ask questions or clarify anything you don’t understand.
- Be prepared to answer behavioral questions: Many companies use behavioral interview questions, which ask about specific situations from your past experiences. Prepare to answer these questions with specific examples that showcase your skills and abilities.
- Follow up: After the interview, send a thank-you email or note to the interviewer. This shows that you appreciate their time and are still interested in the position.
- Be yourself: Finally, remember to be yourself during the interview. The interviewer is trying to get a sense of who you are as a person and how you would fit into their company culture. Don’t try to be someone you’re not, as this can come across as inauthentic.
Some rules which are followed in good companies by good employees. About what you should know so that you may easily adapt them, given below.
- Company always wants you to be on time and you should be.
- Take less leave from the office.
- Focus on your work and try to learn more.
- Speak from your work not for your mouth.
- Keep on trying to get new things from your seniors, regarding your profile.
- Raise your point but only then when you are 100% sure about your point.
- Never hurry because haste makes waste.
- For earning some extra points than others. Just play out of your comfort zone.
- Always respect your seniors.
- Learn from mistakes made by you and others and do not try to repeat them.
Educational Qualification:
- Candidates Who Have Passed Graduate or its Equivalent from a Recognized Board or University Are Eligible For this recruitment.
- Kindly check the Official Notification for more qualification details. Notification Link Is Given Below.
Document Required:
Required Documents for This recruitment: Candidate should have this Document Before Apply Online. Candidates Are Suggested To Read the Official Notification Before Applying.
- Document – Qualifications certificate with mark sheets.
- Passport size Photographs
- Signature
How to apply:
- All the eligible candidates can apply for This Job as mentioned below
- Read official notification carefully From the Official Website.
- Read Notification Carefully Before Apply.
- Fill The Application Form (Link Is Given Below)
- Attach Required Document and Passport Size Photo with Signature.
- Then Submit. Don
Wayfair Customer Service Jobs ( B2B Customer Service Associate ) In India @ Sarkarivaccancy
