Xpo Logistics Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Xpo Logistics
Description:
Xpo Logistics Remote Jobs Customer Support Jobs
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.
Ensure the availability and efficient working of the services in compliance with the non-functional expectations.
Plan and implement continuous improvements and changes in the ecosystem through automation.
Handle service interruptions towards resolution within the defined SLAs with a mindset of continuous improvement
React to events (monitor alerts, support escalation issues, internal incidents), i.e., incidents that hit the application or the underlying infrastructure. Troubleshoot and resolve the service interruption (either hands-on or by guiding 3rd party for incident resolution actions with clear instructions)
Provide information for root cause analysis and/or conduct postmortem and provide reports.
Provide recommendations/workarounds for identified problems.
Liaise and act with others (end users, internal teams) for incident and problem management.
Documentation: Create documentation tuned for the intended audience, including runbooks, Knowledge Base articles, how-to articles
Communication: Communicate with different stakeholders and vendors on technical level. Able to translate the impact of technical issues and concept to non-technical users for impact assessment.
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Xpo Logistics Remote Jobs Customer Support Jobs
What you need to succeed at XPO:
Minimum Required Education: B.Tech / BE / in Computer Science / MCA or related field.
Minimum Required Experience: 4 years as an Operations Engineer / Dev Ops / Dev Sec Ops engineer with experience in multiple layers of software development / production management.
Xpo Logistics Remote Jobs Customer Support Jobs
Technical Competencies:
Proven ability to triage problems quickly, assess the problem’s impact and severity, and provide appropriate response. Ability to provide workarounds for the system to work while not ignoring the need for root cause troubleshooting.
Must be comfortable reading and writing in any of the following: C++, Java, Python
Good working knowledge of ITIL processes and procedures (e.g., incident, problem, emergency change)
Experience with IAC/CM tools (Terraform, Cloud Formation, Ansible, Chef, Puppet, Salt)
Understanding of containers and related technologies such as Swarm and Kubernetes in a production environment
Broad technology experience with Automation Software
Xpo Logistics Remote Jobs Customer Support Jobs
About the Xpo Logistics Company :
XPO Logistics: United Kingdom Operations
XPO Logistics is a prominent provider of transportation and logistics solutions with a significant presence in the United Kingdom. The company offers a comprehensive range of services, including supply chain management, warehousing, distribution, and transportation solutions. XPO Logistics operates across various sectors such as retail, e-commerce, manufacturing, and automotive, delivering tailored solutions to meet the specific needs of its clients.
Services and Capabilities
Transportation Solutions: XPO Logistics provides a robust array of transportation services, including less-than-truckload (LTL), truckload, last-mile delivery, and freight brokerage. Their extensive network ensures efficient and reliable delivery across the UK and beyond.
Warehousing and Distribution: The company manages a vast network of warehouses strategically located throughout the UK. These facilities are equipped with advanced technology for inventory management, ensuring seamless storage, handling, and distribution of goods.
E-commerce Logistics: With the growing e-commerce market, XPO Logistics offers specialized services to support online retailers, including order fulfillment, returns management, and delivery solutions that cater to the unique demands of e-commerce businesses.
Supply Chain Management: XPO Logistics excels in optimizing supply chains through innovative solutions that enhance efficiency, reduce costs, and improve overall performance. Their expertise in logistics engineering and technology integration helps clients achieve streamlined operations.
Commitment to Sustainability
XPO Logistics is dedicated to sustainability and has implemented various initiatives to reduce its environmental impact. The company focuses on optimizing routes, reducing emissions, and utilizing eco-friendly practices across its operations. Their commitment to sustainability aligns with global standards and supports clients in achieving their environmental goals.
Innovation and Technology
Innovation is at the core of XPO Logistics’ operations. The company leverages cutting-edge technology, including data analytics, automation, and artificial intelligence, to enhance service delivery and operational efficiency. Their proprietary technology platforms provide real-time visibility and insights, empowering clients to make informed decisions.
In summary, XPO Logistics stands out in the UK as a leader in transportation and logistics, offering a broad spectrum of services backed by advanced technology and a commitment to sustainability. Their comprehensive solutions cater to the diverse needs of businesses, driving efficiency and growth in the logistics sector.
Xpo Logistics Remote Jobs Customer Support Jobs
Xpo Logistics Remote Jobs Customer Support Jobs – SarkariVaccancy
