Xerox Holdings Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Xerox Holdings
Description:
Xerox Holdings Support Member Jobs
Specific Job Duties:
Answering email and/or phone calls from Service Delivery Operations personnel related to requests for action, or issues with the managed service technical solution that require resolution.
Obtaining pertinent information from the User to enable complete and accurate recording of the request or issue for eventual resolution.
Provide timely and proactive communication to customers on open cases, not letting cases remain in progress without an update depending upon Service Level Agreement (SLA)
Triage tickets and resolve rudimentary issues. Escalate to the next appropriate Resolver Group for more complex technical issues.
Take lead on dispositioning of all tickets entered by self and doing a proper follow-up with appropriate escalation teams until resolution.
Become adept in the use of the ticketing system, and routing to corresponding resolver groups without reliance on a call script to guide her/him.
Take feedback from the Manager for corrections and/or improvements after reviewing Production, Feedback, and Implementation for updates, questions, correct type assignment, Quality Accuracy, SLA delivery, etc.
Designing database tables, creating stores procedures and functions, and Creating database triggers for automation.
Maintaining data and Security Quality
Xerox Holdings Support Member Jobs
Skills and Preferred Traits:
Exceptional verbal and written communication skills are required.
Able to handle stress with ease and not get flustered or easily frustrated.
Able to provide a sense of control and calmness to the caller or originator of email.
Must be open to working in different shifts and in a 24×7 environment.
Results and goal-oriented, with a strong work ethic
Energetic, assertive, customer-centric personality
Team player with the ability to form strong working relationships with clients and team members.
Puzzle solver; likes to tinker and troubleshoot issues. Analytical and consultative focus.
Ability to handle multiple issues at once and prioritize that work.
Has a strong desire to learn new technology (must have a technical background – such as Azure/AWS, SQL, web servers, and enterprise application support).
Xerox Holdings Support Member Jobs
About the Xerox Holdings Company :
Xerox Holdings is a global leader in document management solutions and business services, including printing, scanning, and workflow automation. In the United Kingdom, Xerox operates as a key player in the technology and services sector, serving a wide range of industries and businesses.
The company’s presence in the UK is characterized by its innovative approach to document technology, offering a suite of products that enhance productivity and efficiency. This includes advanced printing systems, multifunction devices, and software solutions designed to streamline document workflows and reduce operational costs.
Xerox’s commitment to sustainability is also evident in its operations in the UK, where it promotes environmentally friendly practices through energy-efficient products and responsible recycling initiatives. This aligns with its global strategy to minimize environmental impact and support sustainable business practices.
Furthermore, Xerox maintains a strong focus on customer satisfaction in the UK market, providing comprehensive support services such as maintenance, technical assistance, and managed print services. These offerings are tailored to meet the specific needs of businesses, ensuring smooth operations and optimized performance of their document management systems.
In addition to its technological advancements, Xerox is actively involved in corporate social responsibility initiatives across the UK, supporting local communities through charitable contributions and educational programs. This commitment reinforces its role as a responsible corporate citizen and strengthens its relationships with stakeholders nationwide.
Overall, Xerox Holdings’ presence in the United Kingdom underscores its position as a leader in document management solutions, combining innovation, sustainability, and customer-centric services to support businesses in achieving their operational goals effectively
Xerox Holdings Support Member Jobs
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