Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Industry: Private
\nEmployment Type: Full Time
\nWork Hours:\u00a08
\nSalary: \u00a335 – \u00a345Hour
\nLocation: United Kingdom
\nCompany:\u00a0Xerox Holdings<\/p>\n

Description:<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Job Summary:<\/p>\n

Technical Analysts play an integral role in providing a high-quality support service to our customers.\u00a0<\/p>\n

The primary function of the role is to respond to customer IT support calls in a polite and efficient manner.\u00a0 The individual should be comfortable liaising with customers in person, over the phone or via email; possess a familiarity of\u00a0 clients within the Xerox group of companies and the ability to access all relevant support tools and information as required.\u00a0<\/p>\n

Technical Analysts are expected to provide user guidance, perform service requests, maintenance and monitoring tasks and respond to alerts. They should also have excellent personal presentation and interpersonal skills in face to face client environments. As well as have the ability to work as a \u2018Team Player\u2019 in and amongst an ever developing and growing team.\u00a0 In order to perform the required function, it is essential the Technician has detailed technical knowledge of network infrastructure topology and support. Technical Analysts must have a good understanding and ability to work unsupervised on desktop, network and server support.\u00a0<\/p>\n

The Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support.\u00a0<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

The Technical Analyst will also be expected to:<\/p>\n

Provide level 2 support for key incidents and issues related to our clients\u00a0
\nProvide problem management and technical analysis\u00a0
\nMaintain existing infrastructure systems\u00a0
\nEnsure that systems are patched and maintained in accordance with the clients and organisation\u2019s expectations
\nWork with the SDM and Infrastructure Specialist team to ensure that any risks to availability or performance are identified
\nDuring exceptional busy period it may be necessary to support the Service Desk 1st line team to ensure the call answering KPI\u2019s are maintained
\nThe Technical Analyst will play a crucial role in defining and evolving on the phone and in-person service delivery, this person will be integral to the mentoring and developing of the 1st Line Engineers in assisting with escalated calls and professional support<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Key Responsibilities:<\/p>\n

Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA\u2019s\u00a0
\nProvide onsite and remote desktop and server support\u00a0
\nBuild rapport with all new and existing clients to develop positive working relationships\u00a0
\nCo-operation to promote the development of the service desk team and the success of the company as a whole\u00a0
\nManage, update and close tickets in the call queue.\u00a0
\nActively chase suppliers or resolution groups for resolution to incidents or problems.\u00a0
\nSupport the Service Desk team during busy periods to ensure call answering KPI\u2019s are maintained.\u00a0
\nProactively identify areas for improvement in conjunction with the Service Desk Manager and Service Delivery Manager
\nDevelop operational run books and knowledge base information\u00a0
\nWork as part of a team to implement\/design new solutions.
\nWorking with 2nd line resources across the organisation to resolve or escalate problems.
\nAct as an incident escalation point within in an ITIL Service Desk environment for the 1st Line Engineers.
\nTicket logging, escalating and regular feedback to the Service Desk Manager and Service Delivery Manager
\nEnsure infrastructure is secure and meets security guidelines.
\nMentor team members on best practice.\u00a0
\nDevelop and maintain run books. Ensure configuration documents are up to date.\u00a0
\nEnsure service processes for change, configuration and problem management are adhered to at all times.\u00a0
\nRaise Change Requests\u00a0
\nBe professional and courteous to colleagues and the clients.<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

General Responsibilities:<\/p>\n

To support your colleagues, wherever practicable, to ensure they meet their objectives.
\nTo support the Board of Directors and Management Team in delivering change that benefits the business as a whole.
\nTo adhere to Xerox Equal Opportunities policy in all activities, and to actively promote equality of opportunity wherever possible.
\nTo be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.\u00a0
\nTo work in accordance with the Data Protection Act and to ensure that all new systems are reported to your Data Protection Controller.
\nTo undertake such other duties as may be reasonably expected.
\nTo provide a healthy and comfortable working environment, smoking is prohibited throughout the company\u2019s premises, except in specially designated areas.\u00a0<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Required Skills and Experience:<\/p>\n

Good understanding of IT infrastructure
\nKnowledge of desktop, server, printers and storage hardware and their components\u00a0
\nKnowledge of network devices and their roles
\nAbility to plan, organize and adapt to changing job tasks within own role
\nOpen to respond to feedback and committed to self-development\u00a0
\nTeam worker and \u2018can do\u2019 attitude
\nStrong verbal and written communication skills
\nExcellent customer facing, communication, interpersonal and presentation skills\u00a0
\nStrong analytical, logical and troubleshooting skills
\nAt least two years\u2019 experience working in a customer facing IT support environment<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Proficient in the use and support of:<\/p>\n

Microsoft Office 365
\nMicrosoft Windows client
\nMicrosoft Windows Server\u00a0
\nActive Directory
\nDNS, DHCP
\nPrinter Hardware
\nNetwork cabling
\nMitel Telephony
\nMac desktop OSX
\nMicrosoft Exchange\u00a0
\nRemote Desktop
\nCitrix XenDesktop and XenServer
\nVMWare ESXi\u00a0
\nEmail Relay and antispam\u00a0
\nVeeam
\nSonicwall routers
\nDell and HP server and network hardware
\nManaged print solutions
\nHosted Telephone systems<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Desired Skills and Experience:<\/p>\n

MCSA, MCSE
\nCitrix
\nCCA, CCP, CCE
\nVMWare
\nVCA, VCP, VCAP, VCIX, VCDX
\nITIL foundation
\nIT related degree
\nMitel accreditation<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

About the Xerox Holdings Company :<\/p>\n

Xerox Holdings is a global leader in document management solutions and business services, including printing, scanning, and workflow automation. In the United Kingdom, Xerox operates as a key player in the technology and services sector, serving a wide range of industries and businesses.<\/p>\n

The company’s presence in the UK is characterized by its innovative approach to document technology, offering a suite of products that enhance productivity and efficiency. This includes advanced printing systems, multifunction devices, and software solutions designed to streamline document workflows and reduce operational costs.<\/p>\n

Xerox’s commitment to sustainability is also evident in its operations in the UK, where it promotes environmentally friendly practices through energy-efficient products and responsible recycling initiatives. This aligns with its global strategy to minimize environmental impact and support sustainable business practices.<\/p>\n

Furthermore, Xerox maintains a strong focus on customer satisfaction in the UK market, providing comprehensive support services such as maintenance, technical assistance, and managed print services. These offerings are tailored to meet the specific needs of businesses, ensuring smooth operations and optimized performance of their document management systems.<\/p>\n

In addition to its technological advancements, Xerox is actively involved in corporate social responsibility initiatives across the UK, supporting local communities through charitable contributions and educational programs. This commitment reinforces its role as a responsible corporate citizen and strengthens its relationships with stakeholders nationwide.<\/p>\n

Overall, Xerox Holdings’ presence in the United Kingdom underscores its position as a leader in document management solutions, combining innovation, sustainability, and customer-centric services to support businesses in achieving their operational goals effectively<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs<\/p>\n

Xerox Holdings Remote Jobs Customer Support Jobs – SarkariVaccancy<\/p>\n

Apply Now For This Job<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

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