PSEG Support Member Jobs<\/p>\n

Industry: Private
\nEmployment Type: Full Time
\nWork Hours:\u00a08
\nSalary: \u00a335 – \u00a345Hour
\nLocation: United Kingdom
\nCompany:\u00a0Public Service Enterprise Group<\/p>\n

Description:<\/p>\n

PSEG Support Member Jobs<\/p>\n

Job Summary<\/p>\n

Work closely with Call Center Department observing, auditing and providing feedback to call center agents on customer calls and emails. Meet monthly goals as it relates to the number of audits that are conducted and completed.
\nCollaborate with QA Analyst peers and QA Manager to ensure consistency among QA scoring and auditing.
\nProvide feedback to management regarding trends and process improvements for Call Center Department.<\/p>\n

PSEG Support Member Jobs<\/p>\n

Job Responsibilities<\/p>\n

Listen, audit and score call center agent customer calls and emails
\nProvide feedback to Leads and Supervisors regarding the agent\u2019s performance as it relates to customer calls.
\nProvide feedback to QA manager regarding trends observed during audits
\nParticipate in training new agents on QA process, audits and requirements<\/p>\n

PSEG Support Member Jobs<\/p>\n

Job Specific Qualifications<\/p>\n

Required Qualifications:<\/p>\n

A Bachelor’s Degree and 2 years of analytical experience; In lieu of a degree, six years of analytical experience will be considered.
\nDemonstrated experience with cross-functional teams and\/or process improvement initiatives.
\nProficient in MS Office (Word, Excel, PowerPoint)
\nListen, audit and score call center agent calls and emails
\nProvide feedback to Leads and Supervisors regarding agents performance as it relates to customer calls.
\nProvide feedback to QA manager regarding trends observed during audits
\nThe ability to work well on Teams, yet also be an individual contributor is highly desirable.
\nProvide feedback as it relates to process improvements
\nFlexibility when working on multiple initiatives simultaneously and often with little\/no notice when priorities change.
\nAbility to provide constructive feedback both written and verbal
\nDeep understanding of call center department processes and systems
\nAbility to ensure that strong working relationships are cultivated and maintained
\nDemonstrate analytical skills<\/p>\n

Desired Qualifications<\/p>\n

Advanced degree<\/p>\n

PSEG Support Member Jobs<\/p>\n

About the PSEG Company :<\/p>\n

Public Service Enterprise Group (PSEG) is primarily known as an American diversified energy company based in New Jersey, USA. It operates primarily in the energy sector, focusing on power generation and distribution, natural gas, and energy services. However, there isn’t a direct equivalent or subsidiary of PSEG operating under the same name in the United Kingdom.<\/p>\n

In the UK, several companies operate in the energy sector with similar objectives and services. These companies often specialize in renewable energy generation, energy trading, and consultancy services for energy efficiency and sustainability. While PSEG itself does not have operations in the UK, its principles of sustainable energy practices and commitment to community engagement are shared by many UK-based energy companies.<\/p>\n

UK-based energy companies often collaborate with government agencies, local communities, and private sector partners to enhance energy infrastructure, promote renewable energy adoption, and ensure regulatory compliance. They play a crucial role in shaping the UK’s energy future, focusing on reducing carbon emissions, improving energy efficiency, and integrating renewable energy sources into the national grid.<\/p>\n

In summary, while Public Service Enterprise Group (PSEG) operates exclusively in the United States, its core values and practices resonate with the goals and activities of UK-based energy companies, which are similarly dedicated to advancing sustainable energy solutions and contributing to the energy transition in the UK.<\/p>\n

PSEG Support Member Jobs<\/p>\n

PSEG Support Member Jobs – SarkariVaccancy<\/p>\n

Apply Now For This Job<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

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