Reliance Remote Jobs Customer Support Jobs <\/p>\n

Industry: Private
\nEmployment Type: Full Time
\nWork Hours: 8
\nSalary: \u00a335 – \u00a345Hour
\nLocation: United Kingdom
\nCompany: Reliance Steel & Aluminum <\/p>\n

Description: <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team and is tasked with working with Business Stakeholders to understand the business processes and business requirements for ERP implementations. Additionally, the Business Systems Analyst II plays a leadership role in the planning\/analysis, testing and implementation phases of ERP\/Application projects, working closely with business stakeholders and the entire team to ensure project success. <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

ESSENTIAL FUNCTIONS <\/p>\n

Requirements Elicitation – Ability to identify a desired future state that addresses a business problem. <\/p>\n

Effectively use interviewing skills to elicit, identify, and document business requirements
\nPrecisely and consistently captures business problem
\nPrioritize requirements to identify the most critical needs
\nUncover needs and value drivers that business partners and end users would not be able to articulate on their own
\nArticulate and incorporates extensive business knowledge into requirements
\nObtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholder <\/p>\n

Requirements Management and Analysis – Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives. <\/p>\n

Accurately translates business requirements into functionality
\nManage and Prioritizes business requirements based on business needs
\nUnderstand business process complexity
\nAssess the risks of various solutions looking across multiple applications
\nDocument and contribute to the “to be” business process state considering multiple factors <\/p>\n

Creating Compelling Business Case – Ability to measure and communicate proposed project benefits. <\/p>\n

Clearly articulate the impact of business problems and benefits using business language.
\nUnderstand the organization\u2019s economic and revenue drivers
\nUnderstand industry-specific trends that impact the organization
\nQuickly adapt to changes in business strategy
\nHelp business partners communicate solution value to key stakeholders <\/p>\n

Providing Accurate Project Effort Estimates – Ability to quantify and meet individual and project phase level efforts. <\/p>\n

Adhere to RTS project methodology throughout project lifecycle
\nEffectively engage stakeholders in the project estimation process
\nManage ambiguity and creates accurate project effort estimates for their assigned tasks
\nUnderstand, consider and communicate interdependencies for project estimates <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

Design for Usability – Ability to translate business requirements into business solutions for end-user adoption and productivity improvement. <\/p>\n

Incorporate usability and User Interface (UI) efficiencies into business solutions
\nUnderstand the business data needs as it relates to a potential solution
\nEffectively convey the business preferences and functional design to the technical teams
\nEnsure end-to-end service performance from the end user\u2019s perspective
\nIncorporate knowledge of UI best practices in functional design <\/p>\n

Functional Design – Ability to translate business requirements to functional designs using analysis and design techniques. <\/p>\n

Understand functional design specifications
\nProvide the link between the business and technical views of the system
\nCan listen to and understand technological constraints
\nClarify the business rationale of a solution concept
\nCreate functional design specifications for low to high complexity solutions
\nMap business requirements to functional specifications ensuring traceability
\nAnticipate weaknesses in the design solution to ensure risk is mitigated
\nUnderstand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business
\nCapitalize on reusability while minimizing rework by incorporating prior resolved solutions
\nConsider solution interdependencies in functional design
\nConsider third party application features and upgrades prior to designing in-house solution
\nDevelop solutions for system needs that business partners would not be able to articulate on their own. <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

Adherence to Standards – Ability to create solutions that adhere to and incorporate RTS standards. <\/p>\n

Apply and use information and technology standards in design of solution
\nObtain key inputs from Enterprise Architecture groups to ensure compliance and exception management
\nAdhere to project management methodology
\nCan identify commonalities and suggest a consistent approach across projects
\nEnsure that business and non-business requirements have been met through testing and validation
\nDevelop effective use cases to test solution to business requirements
\nDocument validation results are as expected
\nDevelop reusable test case suite
\nExecute functional testing, validation, system and integration testing, and validation of proposed solution
\nWork with stakeholders on evaluating coverage of test cases <\/p>\n

User Acceptance Testing – Collaborates with stakeholder in testing for acceptance of end user business solution. <\/p>\n

Build user acceptance test cases
\nCoordinate testing with end user
\nProvide clarification on basic questions of solution testing
\nTrain end-users on business solution
\nIncorporate customer feedback into delivery of service to provide the best experience possible for the customer
\nMonitor testing of business solution
\nQuickly and effectively solves customer problems
\nFacilitate end-user adoption of business solutions <\/p>\n

Business Relationship Management – Ability to engage business sponsors and contribute to their targeted business outcomes. <\/p>\n

Proactively resolve customers\u2019 satisfaction issues.
\nClearly articulate the role of technology in terms easily understood by business constituencies
\nHelp align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome).
\nEffectively navigate conflict between multiple business partners <\/p>\n

SUPPLEMENTAL DUTIES & RESPONSIBILITIES <\/p>\n

Pursues training and development opportunities; Strives to continuously build knowledge and skills
\nAssist personnel in other RTS departments to resolve technical and\/or application issues
\nOther duties as requested including but not limited to: After-hours 2nd tier application support, operational Physical Inventory support, SME support for peripheral projects affecting ERP companies <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

CORE COMPETENCIES <\/p>\n

Problem Solving – Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution). <\/p>\n

Able to: <\/p>\n

Frames problems before trying to solve them.
\nBreaks down low to high complexity problems and identifies all of their components.
\nProvides insight into the root-causes of problems.
\nSeeks advice from those who’ve solved similar problems.
\nAnticipates problems and is proactive in addressing them.
\nExplore various sources for answers, and thinks “outside the box” to find options
\nOpen to others’ ideas to help develop solutions
\nBreak down medium to high complexity problems and identifies all of their components
\nGenerate a range of solutions and courses of action with benefits, costs, and risks associated with each
\nEvaluate the chosen course of action to determine its worth and impacts <\/p>\n

Customer Service – Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs. <\/p>\n

Able to: <\/p>\n

Provide service to internal and external customers to satisfy their needs and expectations
\nListen to concerns and resolve reported issues effectively and promptly
\nDeliver high quality products and services
\nCommit to continuous improvement
\nEnsure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
\nAnticipate customer\u2019s needs and move to effectively address issues
\nEstablish proactive relationship with customers; includes providing education to clients as appropriate
\nElicit feedback from customers
\nDeliver high quality solutions that meet the organization\u2019s needs <\/p>\n

Decision making – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals. <\/p>\n

Able to: <\/p>\n

Gather relevant information before making decisions
\nEscalate decisions when appropriate
\nWeigh pros and cons of each option before making a decision and moving forward
\nBalance analysis, insight, experience, and perspective when making decisions
\nExplain the rationale for a decision
\nFind solutions that are acceptable to diverse groups with conflicting interests and needs
\nMake decisions in difficult situations in a timely manner
\nConsider lessons learned from experience, differing needs, and the impact of the decision on others
\nAccountability – Holds self-accountable for measurable high-quality, timely, and cost-effective results. <\/p>\n

Able to: <\/p>\n

Proactively collaborate between own functional area and areas below or above in the project stream as needed
\nSet well-defined and realistic personal goals
\nComply with established policies and procedures
\nAccept responsibility for mistakes
\nDisplay a high level of initiative, effort, and commitment towards completing assignments
\nMinimize re-work
\nSeek out learning opportunities
\nIdentify training needs and take action to obtain knowledge
\nAnticipate and adjust for problems and roadblocks
\nBe enthusiastic for the things he\/she sees as challenging
\nBe proactive throughout work assignments \/projects
\nPersistently push self and others for results
\nHelp others learn
\nMake good decisions on behalf of the company (profitability, compliance)
\nManage costs
\nProvide consistency between projects. <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

Company Business Knowledge – Understands the company, its products and the business processes. <\/p>\n

Able to: <\/p>\n

broad Reliance business knowledge (two or more areas) and integrate it into optimal technology solutions for business processes
\nCommunication – Ability to communicate effectively across all levels to support departmental and organizational objectives. <\/p>\n

Able to: <\/p>\n

Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
\nAsk questions and summarize what was heard to prevent miscommunication
\nPresent information in a concise and focused manner.
\nListen to others.
\nCommunicate written information (for example, facts, ideas, or messages) in a succinct and organized manner.
\nProduce written information, which may include technical material that is appropriate for the intended audience.
\nShare ideas and perspectives and encourage others to do the same
\nInform others involved in a project of new developments
\nEnsure written messages have the desired effect on the target audience
\nBuilding Collaborative Relationships – Develops, maintains, and strengthens partnerships with others inside and\/or outside the organization. <\/p>\n

Able to: <\/p>\n

Establish rapport with co-workers easily
\nEncourage and facilitate cooperation, pride, trust and group identity
\nFoster commitment and team spirit
\nWork with others to achieve goals
\nListen and respond constructively to other team members’ ideas
\nOffer support for others’ ideas and proposals
\nBe open with other team members about his\/her concerns
\nShare his\/her expertise with others
\nExpress disagreement constructively
\nAcknowledge team members for their contributions
\nProvide assistance to others when they need it
\nWork for solutions that all team members can support
\nEffectively persuade and influence team members to achieve goals
\nEffectively collaborate with geographically distributed teams
\nLeadership \u2013 Displays effort and commitment in carrying out the department\u2019s goals and objectives. <\/p>\n

Able to: <\/p>\n

Act in a proactive and achievement-oriented manner.
\nTreat co-workers in a fair and equitable manner.
\nEmpower others by sharing information.
\nActively listen and clarify information as needed.
\nFoster an atmosphere of open communication.
\nBehave in a tactful, compassionate, and sensitive manner.
\nConsider and respond appropriately to the needs, feelings, and capabilities of different people in different situations.
\nShare best practices and processes. <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

Required Skills <\/p>\n

REQUIRED & PREFERRED QUALIFICATIONS.
\nBachelor\u2019s Degree or equivalent work experience in a related field required.
\n1+ years of Metals industry experience preferred.
\n5+ years of Business Systems Analysis experience required.
\n5+ years ERP systems experience required.
\n2+ years SQL experience preferred.
\nAbility to effectively communicate, both verbally and in writing, at all levels including. customers, vendors, peers, business stakeholders and management required.
\nProficiency with Microsoft Windows and Microsoft Office products required.
\nProficiency with some collaboration tools like SharePoint and Box.
\nCapable of learning new systems and creating\/implementing new system functionality.
\nPossesses intermediate knowledge of HTML and XML.
\nUnderstands intermediate Internet and client\/server architectures.
\nPossesses intermediate knowledge of SQL and databases.
\nMust be self-motivated and able to work independently with minimal supervision and as. part of a team.
\nDetail oriented with excellent interpersonal communication skills.
\nExcellent customer service skills. <\/p>\n

Reliance Remote Jobs Customer Support Jobs <\/p>\n

About the Reliance Steel & Aluminum Company : <\/p>\n

Reliance Steel & Aluminum Co., an American multinational corporation, is a prominent player in the metals service center industry. While headquartered in Los Angeles, California, the company has a significant global footprint, including operations in the United Kingdom. Reliance Steel & Aluminum’s business model revolves around the distribution and processing of various metal products, serving a diverse range of industries such as construction, aerospace, energy, and manufacturing. <\/p>\n

In the United Kingdom, Reliance Steel & Aluminum operates through its subsidiary companies, which are well-integrated into the local market. These subsidiaries offer a comprehensive array of metal products, including aluminum, stainless steel, carbon steel, and alloy steel. They provide value-added services like cutting, sawing, bending, and welding, ensuring that the products meet the specific needs of their customers. <\/p>\n

The company’s UK operations are characterized by a strong commitment to customer service, quality, and timely delivery. By maintaining robust inventory levels and leveraging an extensive distribution network, Reliance Steel & Aluminum ensures that it can meet the dynamic demands of its customers across the UK. This strategic approach helps in fostering long-term relationships with clients, ranging from small enterprises to large multinational corporations. <\/p>\n

Reliance Steel & Aluminum’s UK presence is part of its broader strategy to maintain a dominant position in the global metals market. The company\u2019s emphasis on local expertise, combined with the resources of a global corporation, allows it to effectively compete and succeed in the competitive UK market. Overall, Reliance Steel & Aluminum’s operations in the United Kingdom underscore its commitment to expanding its international footprint while delivering high-quality metal products and services. <\/p>\n

Reliance Remote Jobs Customer Support Jobs<\/p>\n

Reliance Remote Jobs Customer Support Jobs – SarkariVaccancy<\/p>\n

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