CDW Remote Jobs Customer Support Jobs<\/p>\n

Industry: Private
\nEmployment Type: Full Time
\nWork Hours:\u00a08
\nSalary: \u00a335 – \u00a345Hour
\nLocation: United Kingdom
\nCompany:\u00a0CDW<\/p>\n

Description:<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

JOB SUMMARY<\/p>\n

The Service Delivery\u00a0Associate (SDA)\u00a0is an entry level service management position located in the Service Delivery Office. The SDA will provide a remote desk-based service to our smaller managed customers and will typically manage 10+ customers each.
\nDuties will include the creation of service reports for assigned customers and hold service review meetings via Teams.
\nThe SDA will maintain a service management plan and work with internal teams to drive continual improvement and manage risk.
\nThe\u00a0SDA\u00a0will gain an\u00a0understanding of their assigned customers business and will continually drive best practice and ensure service excellence.
\nThe SDA will arrange and manage meetings regarding renewals of customer contracts and will also look to identify opportunities for future business by facilitating introductions to SMEs to support in realising those opportunities.
\nThe role supports hybrid working with a requirement to be in the office 2 days per week.<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

KEY RESPONSIBILITIES<\/p>\n

Manage a portfolio of clients from within the Service Delivery Office who typically have standardised and repeatable requirements for support.
\nDeliver standardised service reports and hold remote service reviews for assigned client base.
\nManage the performance of services provided to clients\u00a0in line with the contract\u00a0and ensure that Service Levels achieve or exceed contractual obligations.
\nOperational accountability for service delivery targets, SLA\u2019s, KPI\u2019s, and applicable contractual compliance.
\nArrange and manage meetings regarding renewals of customer contracts.
\nIncrease customer loyalty and satisfaction\u00a0through\u00a0strong working relationships within the customer organisation.
\nTo be a trusted customer advisor,\u00a0maintaining\u00a0an open, honest, and transparent relationship with the customer.
\nImplement a Service Management Plan (SMP) where appropriate and as directed by Line Manager.
\nProvide service reporting in line with contractual obligations and using a format as directed by line management.
\nIdentify where process gaps exist and work with business stakeholders to review and refine them.
\nProvide\u00a0unbiased feedback and escalation\u00a0to\u00a0improve internal services process and workflows.
\nEnsure any potential opportunities for\u00a0additional\u00a0business are highlighted and\u00a0communicated clearly to the Account Management team.<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

QUALIFICATIONS, SKILLS, AND EXPERIENCE<\/p>\n

Qualifications<\/p>\n

Educated to degree level (Desirable).
\nITIL Foundation v4 (Desirable).<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

Experience and Skills<\/p>\n

IT Service Management methodologies and best practice\u00a0(Desirable).
\nExcellent verbal and written communication, diplomacy, and negotiation skills.
\nExperience in service improvement.
\nAbility to influence key stakeholders to drive towards common solution.
\nHas knowledge of best practice and how area\u00a0integrates\u00a0with other areas and is aware of the competition and the factors that differentiate CDW in the market.
\nUnderstand the importance of business processes and compliance, with the ability to demonstrate successful application of such.
\nStrong relationship management skills.
\nExcellent report writing and presentation skills.<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

ESSENTIAL ATTRIBUTES<\/p>\n

Analytical, with attention to detail.
\nPatience, tolerance, and resilience during pressured and candid situations.
\nWork independently and receive minimal guidance.
\nPassionate, professional, with a \u2018can-do\u2019 attitude\u00a0at all times.
\nStrong self-motivation\u00a0and emotional intelligence.
\nProactive\u00a0conceptual\u00a0thinking.
\nAbility to work under pressure in a changing and expanding environment.<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

CUSTOMER FOCUS AND WAYS OF WORKING<\/p>\n

Each Coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
\nEach Coworker has a responsibility to ask questions when they are unsure of CDW\u2019s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.
\nEach Coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW\u2019s commitment to excellent client service and continual improvement. Co-workers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
\nEach Coworker is\u00a0required to comply with CDW\u2019s policies relating to Information Security and Data protection, specifically to:
\nProtect all information assets from unauthorised access, disclosure, modification, destruction &\u00a0interference
\nTreat the security of all information assets according to their designated information security\u00a0classification
\nEnsure that they only access information assets that they are authorised to do so.
\nAdhere to the procedure for reporting any security weakness or\u00a0event
\nCommit to, and participate in, personal development of information security awareness &\u00a0knowledge
\nComply with all laws and contractual obligations regarding the protection of\u00a0data<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

About the CDW\u00a0 Company :<\/p>\n

CDW UK is a leading provider of technology solutions and services, operating as a subsidiary of the American multinational company CDW Corporation. Established in the UK, CDW offers a broad range of products and services that cater to the needs of businesses, government, healthcare, and education sectors.<\/p>\n

The company specializes in delivering comprehensive IT solutions that include hardware, software, networking, cloud computing, cybersecurity, and consulting services. CDW UK prides itself on its ability to support organizations in optimizing their IT infrastructure and driving digital transformation initiatives.<\/p>\n

CDW UK’s extensive portfolio features partnerships with major technology vendors such as Microsoft, Cisco, HP, Dell, and Apple, ensuring that clients have access to cutting-edge technology and innovative solutions. The company’s team of experienced professionals provides tailored services, from initial consultation and design to implementation and ongoing support, helping businesses achieve their strategic objectives and improve operational efficiency.<\/p>\n

In addition to its strong presence in the technology market, CDW UK is committed to sustainability and corporate social responsibility. The company actively participates in initiatives aimed at reducing its environmental impact and supports various community programs and charitable organizations.<\/p>\n

CDW UK’s reputation for reliability and excellence has made it a trusted partner for numerous organizations across different industries. Its ability to deliver end-to-end IT solutions and services, combined with a customer-centric approach, positions CDW UK as a key player in the UK technology landscape<\/p>\n

CDW Remote Jobs Customer Support Jobs<\/p>\n

CDW Remote Jobs Customer Support Jobs – SarkariVaccancy<\/p>\n

Apply Now For This Job<\/a><\/h2>\n","protected":false},"excerpt":{"rendered":"

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