Work From Home Customer Service for Carnival Cruise Line

Company: Carnival

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

What to expect:

  • Before you enroll in the Carnival Cruise work from home opportunity, you might be wondering what to expect when providing remote customer service for Carnival Cruise Lines.
  • When providing customer service to the Carnival Cruise work from home opportunity, here is what you should expect:
  • Answer inbound calls for assistance with bookings from Carnival Cruise Line’s customers and Carnival Cruise Line’s travel agent partners.
  • Possible outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

What it takes to succeed:

Must-Have Qualities and Capabilities

  • Patience and empathy
  • Easily manage stress, able to work under pressure, and adapt to adverse situations
  • Be knowledgeable and friendly
  • Deliver eloquent customer service
  • Have experience working with users to identify the best solution

Skills necessary:

  • This is a great work from home opportunity for anyone who is ready to start a business working from home and servicing Carnival Cruise Lines. There is no degree requirement.
  • In order to service a client through the Arise® Platform you must pass a series of assessments and successfully complete a virtual certification course specific to the Carnival client requirements for the program you have selected.
  • Certification courses can be as short as a few days or can last up to six weeks, and may include live instruction and/or self-paced work, depending on the complexity of the client program.
  • For more general information on certification, click here; you can find specific details on the Carnival client program in the Program Announcement on the Arise portal after registration.

What you’ll be doing:

Other Jobs You May Be Interested In

  • Providing great customer service calls for a Major Cruise Lines client.
  • Activities might include answering inbound calls for assistance with bookings from Carnival Cruise Line’s customers and Carnival Cruise Line’s travel agent partners.
  • There might be outbound calls to client-designated internal support departments, client’s customers and/or client’s travel agent partners for status and clarification purposes.

Work From Home Customer Service for Carnival Cruise Line

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