Western & Southern Support Member Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Western & Southern Financial Group

Description:

Western & Southern Support Member Jobs

Responsible for the quality control and review of all day-to-day processing for the department. Provides managers with timely feedback and statistical data. Identifies potential problem areas, process barriers, training issues and financial risks to the Company. Prepares written procedural documentation and conducts job-specific training for new hires in addition to training in specialized areas for current associates. Stays current with state and federal compliance and regulations. Serves as a resource to department associates. Works with more complex issues and provides specialized training for more complex transactions.

Western & Southern Support Member Jobs

Responsibilities

What you will do:

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Works in collaboration with Operations Managers, Team Leaders and Business Operations Analysts to minimize financial risk and negative customer impact.
Provides knowledge and assistance with research for all internal, state and regulatory audits.
Performs quality audits of a predetermined percentage of routine new business, and financial and non-financial transactions.
Performs quality audits of a predetermined percentage of high-risk, manual processes to ensure that requests are being handled accurately and in a timely manner.
Performs quality audits of check processing, and handles internal/external routing of processed checks.
Performs quality audits of a predetermined percentage of periodic mailings.
Monitors and reviews daily production reports, researching and identifying trending, and proactively developing and implementing resolutions.
Compiles on a weekly basis an error report detailing the number of transactions processed and quality controlled and the number of errors found by processor.
Provides management with monthly spreadsheet outlining results of department quality audits, indicating specific trends and feedback provided to associates.
Completes constructive feedback peer-to-peer reviews to facilitate team and professional enhancement.
Reviews and follows up on elevated complaints received by the department from multiple channels such as phone calls, written communication and producer feedback.
Demonstrates expertise with all systems and is the first-line resource for associates.
Prepares written correspondence to clients and brokers on an as-needed basis.
Provides support for the implementation of new products and projects by testing changes to systems and processes.
Researches, develops, writes and updates procedures relating to various functions of the department.
Develops and presents job-specific training as management directs, applying appropriate adult-learning principles.
Provides additional support for department processing as needed and other duties as assigned.
Performs other duties as assigned
Complies with all policies and standards.

Western & Southern Support Member Jobs

Qualifications

High School Diploma (Required)
Some college work (Preferred)
Proven Operations experience in proactively identifying and quantifying potential problem areas and providing effective resolution, with strong product knowledge. Must be able to cite examples from work experience in identifying problems, implementing preventive measures and providing creative recommendations to resolve. (Required)
Demonstrated experience in completing multiple functions effectively and accurately while maintaining a professional demeanor under demanding business situations and strong attention to detail. Must be able to cite examples of organization and prioritization methods for assigned workload. (Required)
Demonstrated experience in working independent from direct supervision. Experience must include identifying problems, quantifying the problem and resolving the problems where independent decisions were made. (Required)
Proven experience working in a customer-oriented field and effectively articulating information to clients in an empathetic and understanding manner to resolve customer concerns/inquiries. (Required)
Proven experience adapting and demonstrating flexibility associated with changes in policies and procedures. (Required)
Must provide examples from work experience of maintaining a high degree of accuracy associated with high volumes of work and related input into PC applications. Requires the ability to frequently make repetitive motions of the wrists, hands, and/or fingers. (Required)
Proven experience with Microsoft Office products, including Outlook, Word and Excel. Proficiency in word processing and spreadsheets and working knowledge of databases. (Required)
Must be able to cite examples of self-motivation and experience working under limited supervision.
Must be able to cite examples of identifying and resolving problems where independent decision-making and self-initiative were demonstrated.
Possess and displays excellent verbal and written skills with the ability to successfully interpret and communicate business needs between internal and external customers in a clear and concise manner while following proper rules of punctuation, dictation and style.

Work Setting/Position Demands:

This position works in an office setting and remains continuously in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Extended hours required during peak workloads or special projects.

Western & Southern Support Member Jobs

About the Western & Southern Company :

Western & Southern Financial Group (W&S) is a diversified family of financial services companies based in Cincinnati, Ohio, United States. The company has a long history dating back to its founding in 1888, and it has grown to become one of the strongest life insurance groups in the world. W&S provides a wide range of financial products and services, including life insurance, annuities, mutual funds, and investment management.

W&S operates through various subsidiaries, which include Western & Southern Life, Gerber Life Insurance, Lafayette Life Insurance Company, and Touchstone Investments, among others. The company is known for its financial strength and stability, consistently receiving high ratings from major rating agencies such as A.M. Best, Standard & Poor’s, and Moody’s.

While Western & Southern Financial Group has a significant presence in the United States, its reach extends internationally, including the United Kingdom. In the UK, W&S primarily operates through its subsidiary, W&S Financial Group Distributors, offering a range of investment products and services tailored to the needs of UK investors.

W&S’s commitment to customer service, financial stability, and innovation has made it a trusted name in the financial services industry. The company focuses on helping individuals and businesses achieve their financial goals through a comprehensive suite of products and personalized financial planning services.

In summary, Western & Southern Financial Group is a well-established and financially strong organization with a significant presence both in the United States and internationally, including the United Kingdom. Its diversified portfolio and commitment to excellence make it a key player in the global financial services industry.

Western & Southern Support Member Jobs

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