Western & Southern Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Western & Southern Financial Group
Description:
Western & Southern Remote Jobs Customer Support Jobs
The Customer Service Associate position is a part-time position that rotates job duties based on business needs that are largely driven by volume increases (seasonal and predicted) and demand. The individual in this position will key and process data in administrative systems and will conduct outbound telephone calls to insurance applicants to collect data requested by the underwriter. The individual may also take inbound calls or make outbound calls from/to our customers.
Western & Southern Remote Jobs Customer Support Jobs
Responsibilities
What you will do:
Keying data into administrative systems and other peripheral systems, following prescribed steps with some degree of variation but typically accomplished by following written procedures.
Processing new business applications.
Responsible for following business process rules and state specific rules that are documented.
Identifies when application is not-in-good-order and takes appropriate steps to remediate.
Authorizes issuance of in-good-order applications, including application of premium and determination of contract effective date.
Preparing illustrations associated with approved life insurance applications.
Preparing illustration using data entry points that match the approved application.
Completing business processes to support licensing and appointment of producers including data entry, quality checks, training checks and license verification.
Keying service transactions into administrative systems or peripheral systems.
This could include address changes, ownership changes, and disbursement requests as examples.
Transactions are keyed following documented procedures.
Errors or unexpected results must be identified and escalated to manager.
Answering telephone calls from current customers and agents regarding policy status information and instructions to initiate a change or transaction.
This includes caller verification following documented business process and providing information that is documented and does not require independent decision making.
Making outbound calls to insurance applicants and following script to ask questions and record responses verbatim.
This includes but is not limited to personal history interviews that are conducted as part of the life insurance underwriting process.
Expectation is to ask questions verbatim in a professional and concise manner and must record responses accurately and verbatim.
Making outbound calls to existing customers for non-sales purposes.
This could include verifying/confirming information, obtaining instructions regarding an in house service request, and premium due reminders as examples.
Indexing documents in imaging workflow system to accurately identify the document type.
Follows procedural documents to enter data such as policy number, customer name, source of business, form type, and other key identifiers.
Performs other duties as assigned
Complies with all policies and standards.
Western & Southern Remote Jobs Customer Support Jobs
Qualifications
Demonstrated flexibility and ability to easily shift from one business function to another as required.
Excellent verbal communication skills.
Keyboarding skills with attention to detail and high accuracy.
Ability to follow documented procedures and execute transactions according to steps identified with low need for assistance.
Ability to identify when documented procedures fail or produce unexpected results and escalate to supervisor accordingly.
Western & Southern Remote Jobs Customer Support Jobs
About the Western & Southern Company :
Western & Southern Financial Group (W&S) is a diversified family of financial services companies based in Cincinnati, Ohio, United States. The company has a long history dating back to its founding in 1888, and it has grown to become one of the strongest life insurance groups in the world. W&S provides a wide range of financial products and services, including life insurance, annuities, mutual funds, and investment management.
W&S operates through various subsidiaries, which include Western & Southern Life, Gerber Life Insurance, Lafayette Life Insurance Company, and Touchstone Investments, among others. The company is known for its financial strength and stability, consistently receiving high ratings from major rating agencies such as A.M. Best, Standard & Poor’s, and Moody’s.
While Western & Southern Financial Group has a significant presence in the United States, its reach extends internationally, including the United Kingdom. In the UK, W&S primarily operates through its subsidiary, W&S Financial Group Distributors, offering a range of investment products and services tailored to the needs of UK investors.
W&S’s commitment to customer service, financial stability, and innovation has made it a trusted name in the financial services industry. The company focuses on helping individuals and businesses achieve their financial goals through a comprehensive suite of products and personalized financial planning services.
In summary, Western & Southern Financial Group is a well-established and financially strong organization with a significant presence both in the United States and internationally, including the United Kingdom. Its diversified portfolio and commitment to excellence make it a key player in the global financial services industry.
Western & Southern Remote Jobs Customer Support Jobs
Western & Southern Remote Jobs Customer Support Jobs – SarkariVaccancy
