Western Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Western Digital
Description:
Western Remote Jobs Customer Support Jobs
Job Description
Leads the settlement planning and the execution for Channel Management, from the Receipt of POS/Inventory Data to the Rebate Settlement/Payout for the EMEAi customer base (OEM + Distributor+ Retail).
Serve as regional process owner to drive improvements and alignment across all aspects of rebates and claims settlements, as we harmonize rebate programs across all subsidiaries.
Actively engage counterparts in Sales, Sales Operations, Marketing, Pricing, AR Collections, Finance budget management and across all segments of the supply chain to resolve and avoid customer concerns regarding rebate settlement. Identify opportunities for efficiency, aligns stake holder interests and drives solutions to streamline current practices.
Provide functional guidance, training and support to off-shore Rebate Analysts to ensure Rebate payments are made accurately and timely on verified and validated criteria.
Troubleshoot issues related to rebate disputes & deductions to determine cause, provide solutions, and manage operational escalations related to Rebate Settlement.
Engage directly with the regional customer base to ensure healthy relationship dynamics as well as drive process improvements through the POS to Rebate Settlement interaction.
Includes conflict resolution as it relates to disputed rebate payments, problem solving and customer negotiations.
Ensure Rebate Settlement meets all internal controls requirements and external customer satisfaction.
Assist with key periodic (month end close, quarter close, year-end etc.) business targets.
Support enterprise-wide ERP, Rebate and Inventory tools implementations.
Western Remote Jobs Customer Support Jobs
Qualifications
Project management skills
Ability to manage and drive projects to completion, managing stakeholder expectations and timelines
Ideally Knowledge of Distribution Channel Management and Accounts Receivable
Bias for action, ability to manage global stakeholders Leadership and strong business partnering across supply chain, pricing & sales-related organizations
Systems aptitude, with knowledge of Model N, Oracle & SAP desired.
Fundamental awareness of accounting principles
Western Remote Jobs Customer Support Jobs
About the Western Digital Company :
Western Digital (WD) is a renowned American data storage company, but it also has a significant presence in the United Kingdom. Founded in 1970 and headquartered in San Jose, California, WD specializes in the production of hard disk drives (HDDs), solid-state drives (SSDs), and other data storage solutions. The company’s extensive product range serves various markets, including personal computing, data centers, and enterprise environments.
In the United Kingdom, Western Digital operates through several channels, including sales offices, research and development facilities, and distribution centers. The UK market is crucial for WD, given the region’s advanced technology infrastructure and substantial demand for reliable data storage solutions. Western Digital’s UK operations are aligned with the company’s global strategy to innovate and expand its product portfolio, addressing the ever-growing needs for data storage and management.
Western Digital offers a variety of products in the UK, such as the popular WD Blue and WD Black HDDs, which cater to consumers and gaming enthusiasts, respectively. For enterprise and data center applications, WD provides high-capacity, high-performance solutions like the Ultrastar and Gold series drives. Additionally, WD’s My Cloud and SanDisk brands offer network-attached storage (NAS) and portable storage solutions, respectively, further broadening its market reach.
The company’s UK presence also includes partnerships with local retailers, resellers, and e-commerce platforms, ensuring widespread availability of its products. Western Digital is committed to sustainability and innovation, continually investing in new technologies to enhance data security, storage capacity, and energy efficiency.
Overall, Western Digital’s operations in the United Kingdom exemplify its dedication to providing cutting-edge storage solutions, supporting the region’s digital transformation, and maintaining its position as a leader in the global data storage industry.
Western Remote Jobs Customer Support Jobs
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