Wesco Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Wesco International
Description:
Wesco Remote Jobs Customer Support Jobs
As an Inside Sales Representative , you will interact with existing customers, primarily by phone and email, to increase sales of the Company’s products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer’s buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met. You will be a part of our Communications & Security Solutions team.
Wesco Remote Jobs Customer Support Jobs
Responsibilities:
Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
Identifies ways for continuous improvement of processes.
Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
Reports industry trends, competitive pricing and customer feedback to management.
Wesco Remote Jobs Customer Support Jobs
Qualifications:
High School Degree or Equivalent required; Bachelors’ degree preferred
Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years).
Familiar with Microsoft Office, and ability to perform basic computer skills.
Ability to perform multiple tasks simultaneously.
Ability to work in team environment.
Ability to communicate clearly, both verbally and in written form.
Attention to detail.
Ability to prospect and market concepts to existing and potentially new accounts.
Ability to take action and solve a range of problems that may be difficult but are not typically complex.
Ability to identify and define problems and possible solutions independently; chooses among existing solutions.
Ability to work independently with general supervision.
Ability to travel up to 25%
Wesco Remote Jobs Customer Support Jobs
About the Wesco International Company :
Wesco International is a Fortune 500 company that operates as a leading provider of business-to-business distribution, logistics services, and supply chain solutions. Founded in 1922 and headquartered in Pittsburgh, Pennsylvania, Wesco serves a diverse customer base across various industries, including electrical, industrial, and communications.
The company has a significant presence in the United Kingdom, where it operates through its subsidiary, Anixter International. Anixter, acquired by Wesco in 2020, enhances Wesco’s capabilities in the UK market by offering a wide range of products and services, including electrical and electronic wire and cable, communication and security products, and utility power solutions.
In the UK, Wesco’s operations focus on delivering high-quality products and innovative solutions to help businesses improve their operational efficiency and safety. The company’s extensive portfolio includes electrical and data communications infrastructure, industrial and maintenance, repair, and operations (MRO) supplies, and automation and control products. Wesco’s comprehensive logistics and supply chain services ensure timely and efficient delivery of products, catering to the unique needs of its UK customers.
Wesco’s commitment to sustainability and social responsibility is evident in its operations, with initiatives aimed at reducing environmental impact, promoting diversity and inclusion, and supporting community development. The company leverages its global footprint and local expertise to provide tailored solutions that address the specific challenges and requirements of the UK market.
Overall, Wesco International, through its subsidiary Anixter International, plays a crucial role in the UK’s distribution and supply chain landscape, offering a broad array of products and services that support the country’s industrial and commercial sectors.
Wesco Remote Jobs Customer Support Jobs
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