Voya Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Voya Financial

Description:

Voya Remote Jobs Customer Support Jobs

Expected set of responsibilities

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Taking care of outbound and inbound calls, call backs, visit, and email from clients and clients with the objectives of first call/contact goal.
Talk/Email delegates expected to finish month to month composing appraisals.
Giving data on grumblings with respect to explicit administrations while keeping up with amazing skill.
Moving client calls with complex requests to suitable staff.
Finishing call notes in the suitable frameworks and exploring issues.
Perceiving, reporting, and illuminating administration with respect to the patterns in inward and outside client calls.
Suggesting process upgrades.
Settling client assistance related issues and furnishing client with appropriate arrangement, through investigating procedures and utilizing assets accessible.
Teach our clients and clients on all administrations advertised.
Suitable connection with colleagues as it connects with call move cycles and amazing skill.
Getting and assessing all applicable information to deal with grievances and requests.
Performing client checks.
Maintaining all HIPAA practices and strategies consistently.
Capacity to issue settle by utilizing on the web inside assets.
Meeting all settled upon and laid out objectives/measurements for visits, messages, and calls which are checked on month to month through our quality control process.
Capacity to work between the Call Community hours with adaptability to cover different movements on a case by case basis.

Voya Remote Jobs Customer Support Jobs

Information and Experience

Secondary school recognition/GED required. Higher education liked.
+6 half year experience in help industry.
Solid relational abilities and capacity to perform multiple tasks.
Knowledge of MS Office, essential PC and information passage abilities.
Cooperative person, should have the option to cooperate with other people.
Ought to have the option to work well under tension.
Should have certainty with reactions to individuals.
Want to learn items, advance information in industry.
Capacity to deal with high call volume, work under tension and stay cool headed with an uplifting outlook while overseeing tough spots.

Voya Remote Jobs Customer Support Jobs

About the Voya Financial Company :

Voya Financial is primarily based in the United States and operates as a leading provider of retirement plans, investment management, and employee benefits. While its primary operations are centered in the U.S., Voya Financial does have a presence and serves clients in the United Kingdom through its global operations.

In the UK, Voya Financial focuses on offering tailored retirement and investment solutions to institutional clients, including pension funds, corporations, and other organizations. These solutions are designed to help clients manage and optimize their retirement plans and investments effectively.

Voya Financial’s approach in the UK emphasizes personalized service and comprehensive financial planning strategies. The company leverages its expertise in retirement planning and investment management to assist clients in meeting their financial goals and preparing for retirement securely.

While specific details about Voya Financial’s UK operations may not be as extensive as its U.S. presence, the company’s global reach underscores its commitment to delivering innovative financial solutions and services worldwide. This includes adhering to regulatory requirements and industry standards applicable in the UK financial market.

Overall, Voya Financial’s operations in the United Kingdom contribute to its broader mission of helping individuals, institutions, and businesses achieve financial security and well-being through its retirement, investment, and employee benefits solutions

Voya Remote Jobs Customer Support Jobs

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