US Customer Care, Support Services- Sports Medicine – Remote

US Customer Care, Support Services- Sports Medicine – Remote

 

US Customer Care, Support Services- Sports Medicine – Remote page is loaded **US Customer Care, Support Services- Sports Medicine – Remote**

 

 

• *US Customer Care, Support Services- Sports Medicine – Remote

 

 

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locations Melville East, NY, USA time type Full time posted on Posted Yesterday job requisition id R 119912

 

 

****JOB OVERVIEW:****

 

 

This position is responsible for providing internal support and builds relationships with assigned customers or groups of customers and/or Sales Consultants. Builds relationships by assisting them in their efforts to meet their goals and objectives by promoting efficiency and expediting requests to increase satisfaction.

• ***KEY RESPONSIBILITIES:****

• Receives telephone calls, e-Mails and faxes from customers and Sales Consultants to answer inquiries on various issues, including orders, invoices, and shipments.

• Processes return authorizations, credits, traces customer stock order shipments and researches and resolves short shipment claims. Applies customer credit card payments, spreads unapplied cash and credits as requested by the customer.

• Processes orders, order cancellations and catalog shipments as requested by the customer or Sales Consultants. Creates quotes and bids for Sales Consultants to price.

• Process Gatorade orders and quotes. Work with Gatorade Reps directly for tracking and invoices.

• Performs customer account maintenance (changes address, changes account name/doctor name, closes accounts) as requested and in accordance with policies and procedures. Utilizes Siebel for alert comments to flag and identify assigned accounts. Assist with new account set up, assignment and provide website login information to customers.

• Builds customer relationships by accommodating customers requests relating to reasons they have been designated to Customer Care. Provides promotional information and services to customers and Sales Consultants.

• Interacts with Distribution Centers regarding post-order inquiries, such as requesting shelf checks to ensure product availability, inquiries on lot numbers, order revisions and expediting orders.

• Notifies Sales Consultants, Sales Management and Department Managers of unusual customer concerns that may require additional support or attention.

• Contacts manufacturers for warranty, product, technical, and return information. Track drop-ship and cross-doc items.
• Participates in Sports Medicine training sessions, in-services and meetings to enhance skills, system use and product knowledge.

• Participates in special projects and performs other duties as required.

• ***SKILL:****

Exceptional understanding of the job and ability to apply knowledge and skills to complete a wide range of complex tasks. Complete tasks in creative and effective ways. Complete assignments and facilitate the work activities of others; may coordinate work beyond own area. Apply acquired knowledge of procedures and external regulations.

• ***COMPLEXITY:****

Consistently work on complex and sometimes unique assignments requiring independent action and a high degree of initiative to resolve issues. Make recommendations for new procedures. Analyze complex technical or non-technical problems.

• ***SUPERVISION:****

Work under minimal supervision and may act independently to determine methods and procedures on new assignments. May act as a facilitator or team leader.

• ***MINIMUM WORK EXPERIENCE:****

Typically 4 or more years of related experience.

• ***PREFERRED EDUCATION:****

Typically High School education, vocational training and/or on-the-job training. Bachelors degree preferred.

• ***GENERAL SKILLS & COMPETENCIES:****

 

Excellent time management skills and the ability to prioritize work

Very good attention to detail and accuracy

Customer service oriented and ability to work with and resolve complex issues

Ability to plan and arrange activities

Excellent interpersonal communication skills

Excellent written and verbal communication skills

Ability to maintain confidential and highly sensitive information

Ability to work in a team environment

Ability to multi-task

Ability to manage conflict

Capacity to work effectively under pressure

Analytical thinking

Oversee small to medium sized projects

Identify and recommend continuous improvement opportunities

Establish productive working relationships at multiple levels within the organisation

• ***SPECIFIC KNOWLEDGE & SKILLS:****

• Strong selling, customer service and negotiation skills.
• Good telephone etiquette.
• Ability to answer a high volume of calls and prioritize tasks.
• Effective dispute resolution.
• Ability to learn applicable computer systems.
• Ability to work independently with limited supervision.

• ***PERFORMANCE REQUIREMENTS:****

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Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.

• ***TRAVEL / PHYSICAL DEMANDS:****

Travel typically less than 10%. Office environment. No special physical demands required.

• *Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.**

• *For more information about career opportunities at Henry Schein, please visit our website at*:

 

Henry Shein, Inc.

is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, colour, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Shein, please visit our website at:

Henry Shein, Inc. (Nasdaq: HS IC) is a solutions company for health care professionals powered by a network of people and technology. With approximately 21,000 Team Shein Members worldwide, the Company’s network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

 

Our Business, Clinical, Technology, and Supply Chain solutions help office-based dental and medical practitioners work more efficiently so they can provide quality care more effectively. These solutions also support dental and medical laboratories, government and institutional health care clinics, as well as other alternate care sites.

 

Henry Shein operates through a centralized and automated distribution network, with a selection of more than 120,000 branded products and Henry Shein private-brand products in stock, as well as more than 180,000 additional products available as special-order items.

 

A FORTUNE 500 Company and a member of the S&P 500 index, Henry Shein is headquartered in Melville, N.Y., and has operations or affiliates in 32 countries and territories. The Company’s sales reached $10.1 billion in 2020, and have grown at a compound annual rate of approximately 12 percent since Henry Shein became a public company in 1995.

 

Henry Shein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of , as a result of a physical or mental impairment, you can request reasonable accommodations.

 

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number Show full description Collapse