TTEC Work From Home Remote Jobs

Hiring Organization: TTEC

Post Name: Customer Experience Specialist

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ₱41000/Year

Locations:- Philippines

Company Overview:

Full job description

Expect more than a job.
Our values are the heartbeat of our organization and we live, breathe and play by them every day. Join our team as a Customer Experience Specialist (CXS) and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect TTEC Work From Home Remote Jobs

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Culture of Service – to be treated like you are the customer from day one
Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
Respect – a team that is accountable, dependable and gives you their full attention
Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization TTEC Work From Home Remote Jobs
Career growth and lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!
Competitive compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. TTEC Work From Home Remote Jobs

Responsibilities

Provide an exceptional customer experience with focus on building a relationship of trust and enthusiasm while guiding the customer from website to pre-buy experience, to include:
Vehicle knowledge and availability
Local promotions for the brand TTEC Work From Home Remote Jobs
Assist with specifications of vehicle
Assist with customer/Dealer connection
Educate the customer on products and services TTEC Work From Home Remote Jobs
Act as a resource of all product knowledge and service support
Scheduling activities as required for special events
Actively listens to the customer while controlling the interaction to lead the customer in a professional and efficient manner
Act as a liaison between customer, service support and dealership by following up to ensure customer satisfaction TTEC Work From Home Remote Jobs
Responsible for handling inbound customer calls regarding sales and service in a helpful, courteous and professional manner, displaying knowledge and concern for their needs
Responsible for handling emails and chats
Exhibit strong follow up and organizational skills, in both verbal and written communication
Responsible for resolving customer issues using all available resources, including Dealers i.e. Service Personnel, Subject Matter Experts’, leadership, and Field Service Engineers.
Return all email and voice mail messages promptly and follow up with customers and dealers as committed TTEC Work From Home Remote Jobs
Responsible for documenting customer inquiries and concerns
When necessary, use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments and maintenance plans
Participate in business related marketing and sales projects
Ability to meet specified goals as set forth by management
Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
Work as a team player – assist other team members when in need of support
Other duties as assigned

TTEC Work From Home Remote Jobs

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