TTEC Remote Customer Representative Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: TTEC Holdings
Description:
TTEC Remote Customer Representative Jobs
Our business is making customers happy! We’re bringing humanity to business. We’re the people and advanced technology behind many of the world’s most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
TTEC Remote Customer Representative Jobs
Bringing smiles is what we do at TTEC… for you and the customer. As a Customer Service Representative – Remote in the United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
TTEC Remote Customer Representative Jobs
What You Bring to the Role
English written and spoken proficiency (C2 level)
12 months or more customer services experience
High school diploma or equivalent
Recognize, apply and explain your product or service knowledge
Computer savvy including ability to navigate multiple windows and applications
Proved experience with high volume escalations
Dealing and resolving complaint calls in an efficient and time sensitive manner
Conflict resolution and resilience to customer pushback
What You Can Expect
Knowledgeable, encouraging, supporting and present leadership
Diverse and community minded organization
Career growth and lots of learning opportunities for aspiring minds
Relocation assistance available
Compensation of 12.50 GBP per hour, performance bonus opportunities, and the benefits you’d expect and maybe a few that would pleasantly surprise you
TTEC Remote Customer Representative Jobs
About the TTEC Holdings Company :
TTEC United Kingdom: An Overview
Introduction
TTEC Holdings, Inc., formerly known as TeleTech Holdings, is a global customer experience technology and services company. The company has a strong presence in the United Kingdom, where it delivers a range of customer engagement solutions and business process outsourcing (BPO) services. TTEC’s operations in the UK reflect its global mission to help companies design, implement, and manage seamless customer experiences.
Company Profile
TTEC was founded in 1982 and is headquartered in Englewood, Colorado, USA. It operates in several countries around the world, including the United Kingdom. The company’s UK operations are integral to its European and global strategies, leveraging advanced technology and human expertise to improve customer experiences.
Services Offered
TTEC UK offers a comprehensive suite of services designed to enhance customer experience and operational efficiency. These services include:
Customer Care Outsourcing: TTEC provides outsourced customer support services, handling inquiries, complaints, and technical support through multiple channels such as phone, email, chat, and social media.
Sales and Retention Services: The company offers sales and retention services aimed at acquiring new customers and retaining existing ones. This includes telesales, up-selling, cross-selling, and loyalty programs.
Digital Solutions: TTEC leverages advanced technologies like artificial intelligence (AI), machine learning, and analytics to provide digital transformation solutions. This includes automated customer service, chatbots, and data-driven insights to optimize customer interactions.
Consulting Services: TTEC provides consulting services to help businesses design and implement effective customer engagement strategies. This involves customer journey mapping, experience design, and process optimization.
Training and Development: The company offers training programs to enhance the skills of customer service representatives, ensuring high-quality customer interactions.
TTEC Remote Customer Representative Jobs
TTEC Remote Customer Representative Jobs – SarkariVaccancy
