Textron Support Member Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Textron

Description:

This customer facing position is the point for communications on part back orders for owners, operators and maintenance personnel requesting support for Textron Aviation aircraft. Communications will include, but are not limited to, technical parts questions, requests for additional order information, passing of interim backlog updates, and estimated ship dates. Works with other Textron Aviation organizations/functional areas to develop and maintain a relationship with current and prospective Customers and the orders they have placed with aftermarket.

Textron Support Member Jobs

JOB RESPONSIBILITIES:

Works with Company Service Centers, Authorized Service Centers, Authorized Sales Representatives and owner/operators to provide viable solutions to meet Customer requirements and produce total Customer satisfaction.

Responsible for TAPD customer backlog book , including responsibility for: reporting, administration, collaboration, communication (internal & external), as well as forecasting and general health of backlog.

Receives customer communications and coordinates with cross functional teams to produce viable solutions in accordance with the Customer and company requirements.

Involved in ensuring procurement specialist have all requisite information from the customer, so they can coordinate part procurement with the supplier of the part.

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Provides detailed spare part support solutions including, but not limited to:

Backlog & expediting information to customers as needed.

Coordinate with other functional areas as needed in procurement/expediting of time critical parts.

Provides coordination for the Customer with other Textron Aviation processes including but not limited to, order fulfillment process.

Research status of fabricated parts using SAP, in order to gain insight to potential hurdles with internally produced parts.

Coordinates with aftermarket supply chain and expediting schedulers to determine updates that can be sent to our customers for their back ordered part needs.

Coordinates with supply chain buyers for purchased parts.

Coordinates with aftermarket schedulers for in house fabricated parts.

May help facilitate technical parts support to Textron Aviation Customers.

Perform other duties as required.

Textron Support Member Jobs

Qualifications

EDUCATION:

Requires high school education or equivalent plus general knowledge of aircraft parts and blueprint reading.

Bachelor’s degree preferred.

Ability to read, understand and analyze illustrated parts catalogs, overhaul manuals, and aircraft engine manuals. Must have a working knowledge of UK export/import regulations and trade agreements.

EXPERIENCE:

Aircraft experience preferred

Textron Support Member Jobs

About the Textron Company :

Textron, a global aerospace and defense conglomerate headquartered in the United States, operates several subsidiaries in the United Kingdom. Textron’s UK operations encompass a diverse range of industries, including aviation, defense, and industrial products.

Textron Aviation

Textron Aviation, which includes the Beechcraft and Cessna brands, has a significant presence in the UK. The company provides sales, maintenance, and support services for its extensive line of business jets, turboprops, and piston-engine aircraft. The UK serves as a key market for Textron Aviation’s products, catering to both private and commercial aviation sectors.

Bell Helicopter

Bell, a subsidiary of Textron, is renowned for its innovative helicopter designs. In the UK, Bell supplies advanced rotary-wing aircraft to various clients, including the military and emergency medical services. The company’s helicopters are valued for their reliability, performance, and cutting-edge technology.

Textron Systems

Textron Systems offers a range of defense and aerospace products and services in the UK. This includes unmanned systems, advanced marine craft, and armored vehicles. The company collaborates with the UK Ministry of Defence and other defense entities to deliver state-of-the-art solutions that enhance national security and operational capabilities.

Kautex

Kautex, another Textron subsidiary, specializes in automotive fuel systems and other industrial products. In the UK, Kautex serves major automotive manufacturers with innovative solutions that meet stringent environmental and efficiency standards.

TRU Simulation + Training

TRU Simulation + Training, part of Textron, provides high-fidelity flight simulators and training devices. The company supports the UK’s aviation sector by offering cutting-edge training solutions that ensure pilot proficiency and safety.

Textron’s diverse portfolio and robust UK presence underscore its commitment to innovation and excellence across multiple sectors, contributing significantly to the nation’s aerospace, defense, and industrial capabilities

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