Telus Work From Home Agent Job Description
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: North Dakota, USA
Full Job Description
Telus Work From Home
About Telus
Telus is a leading telecommunications company in Canada, committed to connecting Canadians to what matters most. Our services include mobility, internet, TV, and home phone services, as well as healthcare solutions and digital transformation services for businesses.
Position Overview
We are currently seeking highly motivated individuals to join our team as Telus Work From Home agents. As a work from home agent, you will be responsible for assisting customers with their inquiries, providing product and service information, and resolving any issues they may have. This is a remote position, allowing you to work from the comfort of your own home.
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Responsibilities
- Handle inbound customer calls, chats, or emails professionally and effectively
- Assist customers with billing inquiries, technical support, and general account information
- Identify and resolve customer issues, escalating concerns as necessary
- Promote and upsell Telus products and services
- Maintain accurate customer records and update databases
- Provide exceptional customer service and ensure customer satisfaction
- Adhere to established policies and procedures
Requirements
- High school diploma or equivalent
- Previous customer service experience is an asset
- Strong verbal and written communication skills
- Excellent problem-solving and decision-making abilities
- Ability to work independently and in a team environment
- Proficient with technology and comfortable navigating multiple computer systems
- Availability to work flexible shifts, including evenings, weekends, and holidays
- Reliable high-speed internet connection and a quiet workspace
Benefits
At Telus, we believe in investing in our employees. When you join our team, you will receive:
- Competitive compensation package
- Comprehensive training and ongoing support
- Opportunities for growth and career advancement
- Employee discounts on Telus products and services
- Health and wellness programs
- Work-life balance
How to Apply
If you are interested in the Telus Work From Home position and meet the requirements listed above, please submit your resume and cover letter. We thank all applicants for their interest; however, only selected candidates will be contacted for an interview.
