Telehealth Medical Assistant Job (Remote)

Job Description

Chewy is a leading online retailer specializing in pet products and supplies, committed to providing pet parents with everything they need to keep their furry friends happy and healthy. With a customer-centric approach, Chewy offers a wide range of products delivered directly to customers doors, ensuring convenience and satisfaction.

Job Title:

Telehealth Medical Assistant (Remote)

Job Summary:

As a Telehealth Medical Assistant at Chewy, you will play a crucial role in supporting our telehealth initiatives, providing vital assistance to our veterinary and healthcare professionals. This remote position requires a dedicated individual who is passionate about pets and possesses strong organizational skills to facilitate seamless virtual healthcare services.

Key Responsibilities:

Assist veterinary and healthcare professionals during telehealth appointments by managing scheduling, documentation, and client communication.
Coordinate with pet owners to ensure smooth virtual consultations, including managing virtual waiting rooms and technical troubleshooting.
Maintain accurate patient records and ensure compliance with confidentiality regulations.
Provide exceptional customer service to pet owners, addressing inquiries and concerns promptly and professionally.

Required Skills and Qualifications:

Proven experience as a medical assistant, veterinary assistant, or in a similar role.
Familiarity with telehealth platforms and software (e.g., Zoom, Doxy.me).
Strong communication skills and ability to empathize with pet owners.
Excellent organizational skills with a keen eye for detail.
Ability to work independently and manage time effectively in a remote setting.

Experience:

Previous experience in telehealth or remote medical assistance is preferred.
Experience in veterinary clinics or healthcare settings is advantageous.

Working Hours:

Flexible, remote position with potential for part-time or full-time hours based on business needs.

Knowledge, Skills, and Abilities:

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Knowledge of medical terminology and procedures.
Proficiency in using teleconferencing and telehealth tools.
Ability to multitask and prioritize tasks efficiently.
Strong commitment to patient care and customer service excellence.

Benefits:

Competitive compensation package based on experience.
Remote work opportunity with flexible hours.
Comprehensive benefits package including medical, dental, and vision coverage.
Opportunities for professional development and career growth within a dynamic and expanding company.

Why Join Chewy:

Join a passionate team dedicated to enhancing the lives of pets and pet owners through innovative telehealth solutions. At Chewy, you will have the opportunity to make a meaningful impact in the rapidly evolving field of telemedicine while enjoying the flexibility of remote work and a supportive company culture.

How to Apply:Interested candidates are encouraged to apply through our careers page at Chewy Careers.