Solution Engineer, Messaging

Company: TTEC

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital seeks a Solution Engineer – Messaging to join our Business Transformation team. This is a telecommuting opportunity with limited travel requirements.

As part of our Business Transformation Professional Services team, working remotely in the US, you will work on technical design, development, and implementation of conversational applications including AI/Conversational BOTs for enterprise clients.

What you’ll be doing:

  • Guide enterprise and commercial clients on strategy and implementation of Conversational Bots powered by current AI technology.
  • Lead requirements workshops to discover, analyze, and document technical requirements.
  • Develop, Test, and Implement AI/Conversational BOTs.
  • Design and implement complex multi-system integrations.
  • Develop product extensions and integrations to deliver on customer needs/requirements.
  • Assist in the design and creation of compelling proposals.
  • Design, build, and deliver sales demos.
  • Work on Production Support Issues.
  • Lead assessments of customers’ internal technology and skills, targeting use cases and deployment strategy for TTEC
  • Participate in strategic planning to identify key technical initiatives and opportunities for improvement within the account, and proactively provide technical solution leadership and recommendations supporting customer initiatives and goals.
  • Collaborate with internal team, clients, and partners in North America.
  • Stay updated on the latest advancements in Conversational AI and incorporate best practices into the development processes.

What you’ll bring:

  • 5+ years of development experience using JavaScript (Angular, Node.js), Java, or Python.
  • Experience implementing REST APIs.
  • Good knowledge of Natural Language and directed dialogue design techniques.
  • Ability to document and communicate complex technical and architectural concepts clearly to various audiences of different technical capabilities.
  • Experience in conducting User Acceptance Testing, performing Analysis, reviewing for tuning, and making recommendations to improve bot performance.
  • Experience working in an Agile environment.
  • Experience working closely with outside clients and partners in North America
  • BOT development and AI experience is a plus – LivePerson, Amazon Lex, Microsoft Copilot Studio, Nuance Mix, Google Dialogflow, IBM Watson, Kore.ai
  • Experience with cloud technologies like AWS, Azure, or Google Cloud Platform is a plus.
  • Knowledge of contact center solutions and related technologies is a plus – Microsoft Digital Contact Center Platform, Genesys, and Amazon Connect.
  • Familiarity with Generative AI and its application in BOTs and conversational AI is a plus.
  • Consulting experience with enterprise/commercial clients is a plus.

This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

Benefits available to eligible employees include the following:

  • Medical, dental, vision
  • tax-advantaged health care accounts
  • financial and income protection benefits
  • paid time off (PTO) and wellness time off.

This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

About Us

Other Jobs You May Be Interested In

TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

Solution Engineer, Messaging

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