Sitel Work From Home Jobs

Industry: Private

Employment Type: Full Time

Work Hours: 8

Salary: $20 To $30/An Hour

Location: Idaho, USA

Full Job Description

About Sitel:

Sitel is a leading global outsourcing company that offers customer experience management solutions to some of the world’s most well-known brands. With more than 35 years of industry experience, Sitel has built a reputation for delivering exceptional customer service and innovative solutions.

Job Summary:

As a Work From Home Customer Service Representative at Sitel, you will be responsible for providing outstanding customer service and support to our clients’ customers. You will handle a variety of inquiries, resolve issues, and ensure customer satisfaction using your exceptional communication and problem-solving skills. This is a full-time position that allows you to work remotely from the comfort of your own home.

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Responsibilities:

Handle inbound customer inquiries via phone, email, and chat channels.
Provide accurate and efficient solutions to customer issues in a timely manner.
Escalate unresolved customer concerns to appropriate departments for further assistance.
Ensure a high level of customer satisfaction and retention.
Maintain detailed and accurate customer records.
Adhere to company policies and procedures.

Requirements:

Excellent verbal and written communication skills in English.
Ability to multitask, prioritize, and manage time effectively.
Strong problem-solving and decision-making abilities.
Computer proficiency and ability to navigate multiple systems simultaneously.
Self-motivated with the ability to work independently and as part of a team.
Minimum high school diploma or equivalent.
Prior customer service experience is preferred but not required.

Benefits:

Competitive pay with performance-based incentives.
Comprehensive training and ongoing support to ensure your success.
Flexible work schedules to accommodate various lifestyle needs.
Opportunities for career advancement and professional development.
A supportive and inclusive work environment.

How to Apply:

To apply for the Work From Home Customer Service Representative position at Sitel, please submit your resume and cover letter detailing your relevant experience and why you are interested in joining our team. Our recruitment team will review all applications and contact qualified candidates for further assessment.

Note: This is a work from home position, and candidates must have a reliable internet connection and a quiet workspace.

Join Sitel today and become part of a dynamic team that is passionate about delivering exceptional customer experiences!