Company: JPMorganChase
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Chase Travel offers a new way for our customers to discover, plan and experience the world. From fresh trip recommendations to upgraded stays, chasetravel.com provides a full-service travel solution for our customers who crave authentic experiences, unrivaled access, and seamless planning. Join Chase Travel and help us build the future of travel while taking your career to new heights!
As a Servicing Travel Advisor III within Chase Travel (CTJ), you will be confident, observant, responsible, and exceptional in every interaction. You will own the servicing experience for Customers with both new and existing travel reservations, and will serve as a travel expert who speaks with clarity and positivity. You will listen to the needs of each customer and tailor your approach to the customer. You will be accessible and helpful in taking the necessary steps to recognize, research, and resolve issues through diagnosis and discussion of a particular problem with a focus on real-time resolution. You will proactively work with external providers as needed to minimize costs and negotiate an appropriate resolution in a timely manner for customers, all while providing a level of service that customers do not experience elsewhere.
Job responsibilities
- Demonstrate extreme ownership in assisting customers with customized travel experiences
- Respond to customer inquiries related to travel arrangements and resolve issues by focusing on short-term and long-term fixes by being the company and customer advocate and focusing on root-cause resolution tactics
- Collaborate with internal teams to troubleshoot, learn, and deliver timely resolutions holding a high regard for accuracy
- Maintain a knowledge of all client programs, products, and procedures and support various on-line booking tools and knowledge of multiple websites
- Effectively negotiate with vendors and external customers to reach an acceptable resolution for all parties including issues with loyalty points, redemptions, program exceptions, waiving of fees, etc.
- Maintain high levels of call quality based on outlined criteria; maintain appropriate level of confidentiality regarding information shared and observed. Keep immediate supervisor fully informed of all issues or unusual matters of significance and take prompt corrective action where necessary or provide suggestions for alternative courses of action
- Provide a professional level of energy and enthusiasm as well as favorable working relationships when partnering with internal and external customers and all departments to result in increased quality and customer service levels
Required qualifications, capabilities, and skills
- High School Diploma or equivalent
- Two or more years of experience in the travel industry to include intermediate to advanced knowledge/proficiency of the Global Distribution System (GDS) and/or other technology platforms including self-booking tools
- Demonstrate effective communication and interpersonal skills to effectively manage internal and external customer issues.
- Working knowledge of appropriate Microsoft Office programs such as Excel, Word, and Outlook; quick study of technical concepts.
- Excellent time management and multi-tasking ability to include advanced knowledge/proficiency using multiple screens in an online environment
- Ability to work independently, yet also function as a team member
Shift / Schedule information
Work schedules will vary. You must be willing to work schedules during our operating hours, which include evenings and weekends. Specific information will be provided by the Recruiter. This position requires that you attend the training as scheduled. The training hours may not coincide with your regularly scheduled hours.
Additional information
While this will be a remote / work from home position, there may be occasional business need to attend in-person business meetings, trainings, etc. which would be conducted within the state of Florida.
Other Jobs You May Be Interested In
- Customs Brokerage Success Manager- 100% Remote
- 3PL Service Operations Associate Manager
- [Entry Level/No Experience] Apple Remote Data Entry Jobs $27/Hour – Hiring Now
- PepsiCo Data Entry (Remote, Part/Full Time) $75000/Year – WHF
- Facebook Ads Manager (Remote)
- Remote Facebook Ads Expert
- Amazon Copy writer
- Data Operations Support
- Work From Home (Orlando area) – Reservations Sales Agents – Inbound
- Virtual Sales Tour Booking Specialist
- Criminal Defense Attorney
- Project Management Specialist II
- Data Apprentice
- Program Manager, Twitch Rivals | Twitch | Remote (USA)
- Communications Manager, NAMER Editorial Data
- Yahoo – Native Client Services Lead
- Writer, Credit Cards
- Project Manager – Customer Success
- General Motors Hiring Remote, General Motors Hiring Customer Service, Wfh General Motors
- General Motors Customer Care Associate – Remote Work
- Principal Product Manager (Remote Work Options)
- Data Entry Assistant Junior (Remote)
- Remote Video Operator
- ESPN Social Media Customer Support Job (Work From Home) – Apply Now
- ESPN Customer Support Service Jobs – Work From Home
- Corporate Internship Program at Bell Partners
- Corporate Internship Program
- Asset Management – Platform Solutions Client Advisor – Vice President
- Reservations Sales and Support Agent – Hybrid Santa Clarita, CA | Carnival Corporation & plc | Remote (United States)
- Personal Vacation Planner Agent – Remote
- Work From Home Customer Service for Carnival Cruise Line
- Sr. Director, Venmo Commerce
- Relationship Payment Manager
- Merchant Solutions Specialist
- GRC Advisory Consultant
- Executive Office Administrator (Mason or Tampa, Part Time)
- Seasonal Talent Acquisition Interview Team Associate, Kapolei, HI – Full Time
- Macy’s – Retail Customer Experience Associate, Center City – Full Time – Philadelphia, PA
- Premium Billing Specialist – Remote with Pacific / Hawaiian Time Flex Hours
- Hawaiian Transcription Team Manager
- Regional Manager, Airport Strategy – Remote work available
- Representative – Vendor Field Maintenance (Remote)
- Patient Access Coordinator – Remote After Training – Health Insurance Exp Preferred
- Kroger Content Moderator Job (Remote) $22/H – Part-Time
- Xfinity – Comcast Cybersecurity: Specialist 1, Business & Legal Affairs – Pennsylvania
- Field Executive Data Officer
- Rep 1, Credit & Collections – Commercial-1 (Virtual) in Manchester, NH in Xfinity
- Data Entry Specialist – Remote / Entry Level
- Entry Level Chat Support
- Remote Online Amazon Chat Jobs No Experience – Easy Jobs Hiring Near Me – Part-Time
- Outreach Manager / Sales Development Representative
- OnlyFans Chat Assistant – No Experience Required
- OnlyFans Chatter (Remote, No Experience, Entry Level)
- AT&T – Call Center Customer Service Representative (Work from Home) – Florida
- Call Center Premier Service Consultant WFH
- Customer Service Representative – Sales (Hybrid)
- Customer Service Representative | Provider Service Division | March 2024
- Customer Service Representative – Work From Home in Nebraska
- Enrollment Technician I (Remote)
- Quality Review and Audit Analyst(Remote)
- Intake Care Senior Representative- Remote- Cigna Healthcare
- Medicare Supple Benefits – Phone Verification – Cigna Healthcare – Remote
- Senior Engineer I
- Employment Legal Counsel (12 Month Contract – Remote, Canada)
- German Speaking Customer Service Agent: GEC Educator – Remote | United Kingdom (Contract)
- Scrum Master – Agile Specialist
- Clinical Pathologist
- Virtual Clinical Pathologist, Independent Contractor
- Customer service Representative – Work from Home – USA
- LiveOps Producer
- Game Economy LiveOps
- Work From Home Jobs No Experience, Remote Jobs Paying 20 An Hour
- Green Grass Corporate Sales Account Manager
- Senior Learning and Development Consultant Remote
- Verizon Wireless Order Entry
- Fiber Customer Support Analyst
- Customer Sales and Service Representative
- YouTube Shorts Video Editor & Algorithm Expert ( ~ $20/hr)
- Remote YouTube Video Creator
- Listing Support Consultant, Rentals ZRM Remote-USA
- Category Sourcing Manager, Global Outsourced Operations and Professional Services
- Heavy Maintenance Representative
- Coordinator Engineering
- Customer Service Representative (Remote in Maine)
- Chewy Customer Support Specialist (Remote) – Part-Time Jobs
- Remote Customer Service Representative at Chewy – WFH
- UPS Remote Jobs (Data Entry) $30/Per Hour Entry Level
- Ups Online Customer Service Specialist – Entry Level Job
- UPS Remote Jobs (Data Entry| Full Time) $260/Day – Part-Time
- Manager, Trading Operations
- Senior SDET
- Staff Visual Product Designer
- Principal Software Engineer, Video, Frontend
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Servicing Travel Advisor III – Chase Travel (Remote – Florida)
Some Useful Important Links |
|||||||
Apply Now |
Click Here |
||||||
InterviewQuestion & Answers |
Click Here |
||||||
Create FreeProfessional Resume |
Click Here |