Senior Product Manager, French CX, Amazon

The Amazon Canada Product & Tech organization is looking for a Senior Product Manager to join the French Customer Experience Team (FRCX). The FRCX product team works across the customer journey to improve the CX for Canada’s millions of French-language customers, a key component of Amazon Canada’s long-term strategy.

This Sr. PM role will be responsible for envisioning, designing, and delivering… a suite of products and programs aimed at improving CX for products delivered at home. To achieve the long-term vision, the Sr. PM will work on language detection capabilities, user interfaces, packaging innovation with tie-ins to sustainability, and the latest in translation technologies. As a key component of Canada’s strategy, this role has high visibility with regular interaction with senior leadership.

Candidates for this role have a track record of moving seamlessly between defining an ambitious, customer-centric, north star vision and working tactically to test, iterate, and deliver the right solutions. They ground their product vision in research, experimentation, and data analysis. They have strong business acumen, analytical skills, and comfort working with large, complex data sets. They are persistent in seeking answers to hard problems and developing multifaceted solutions. They balance being scrappy and frugal with maintaining highest standards and scalability.

As Senior Product Manager, you thrive in an entrepreneurial, highly ambiguous, and cross-functional environment. You possess a successful product management and business strategy background. You have experience in developing collaborative relationships and influencing individuals and teams. You place the customer at the center of your product strategy, and leverage data-driven analyses and insights to make decisions. This role requires excellent written and oral communication skills, high judgment, and deep curiosity about how things work.

Key job responsibilities

• Lead the development of a visionary project north star, multi-year strategy, and detailed project roadmap

• Deliver and prioritize product requirements, working backwards from the customer

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