SB&D Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Stanley Black & Decker
Description:
SB&D Remote Jobs Customer Support Jobs
To provide a consistent high level of support within the National Service Centre for functions associated to warehouse operations and inventory control.
Position Overview
General warehousing and inventory control related duties
Record inbound and outbound deliveries of products using the appropriate systems
Booking in repair collections and processing warranty exchanges for the NSC
Log and capture date on Salesforce – Stanley Black & Decker’s preferred CRM system
Dealing with transport related matters relevant to the duties undertaken in the NSC
Responsible for picking and shipping of reconditioned products – both pending repairs and finished products
Check tool details match paperwork to identify invalid/fraudulent warranty claims
General warehousing duties
Cancelling jobs on SAP (i.e. when cannot be repaired / inputted incorrectly)
Any other tasks and duties relating to the wider After Sales Service Team and NSC
SB&D Remote Jobs Customer Support Jobs
What are we looking for?
Positive can-do attitude with a professional approach
Team player with good interpersonal skills with the ability to successfully build and maintain key relationships
Experience of handling a variety of tasks
Ability to work to under pressure to meet deadlines
Ability to work within a close-knit team to meet business requirements
Working experience of Microsoft Office (Desirable)
SB&D Remote Jobs Customer Support Jobs
About the Stanley Black & Decker Company :
Stanley Black & Decker (SBD) is a global diversified industrial company renowned for its innovative tools and storage solutions, commercial electronic security, and engineered fastening systems. The company, headquartered in New Britain, Connecticut, operates in more than 60 countries, including a significant presence in the United Kingdom.
In the UK, Stanley Black & Decker is a leading provider of power tools, hand tools, and related accessories, catering to both professional tradespeople and DIY enthusiasts. The UK operations encompass a range of well-known brands, such as Stanley, DeWalt, Black+Decker, Facom, and Bostitch, each recognized for their quality, durability, and performance.
The UK division of Stanley Black & Decker leverages a strong distribution network to ensure widespread availability of its products through major retailers, specialized dealers, and online platforms. This extensive reach enables the company to effectively serve various sectors, including construction, automotive, and industrial markets.
Stanley Black & Decker’s commitment to innovation is evident in its investment in research and development. The company continually introduces new products and technologies designed to enhance productivity, efficiency, and safety. Notable innovations include advancements in cordless tool technology, smart tools with integrated connectivity, and environmentally sustainable product designs.
Moreover, Stanley Black & Decker UK is dedicated to corporate social responsibility. The company actively engages in community initiatives, supports sustainability efforts, and strives to minimize its environmental footprint through various programs and policies.
In summary, Stanley Black & Decker’s UK operations are integral to the company’s global strategy, contributing significantly through its robust product offerings, commitment to innovation, and focus on sustainability and community engagement. This blend of strategic focus and operational excellence positions Stanley Black & Decker as a leader in the UK tool and hardware market.
SB&D Remote Jobs Customer Support Jobs
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