Ross Stores Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Ross Stores

Description:

Ross Stores Remote Jobs Customer Support Jobs

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

Success. Our winning team pursues excellence while learning and evolving
Career growth. We develop industry leading talent because Ross grows when our people grow
Teamwork. We work together to solve the hard problems and find the right solution
Our commitment to Diversity, Equity & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Ross Stores Remote Jobs Customer Support Jobs

GENERAL PURPOSE:

The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.

ESSENTIAL FUNCTIONS:

Maintaining Safe & Secure Environments:

Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area.
Removes clutter and ensures safe, clear egress to emergency exits.
Responsible for Customer safety including accident prevention, accident reporting and emergency procedures.
Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.

Customer Service:

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Treats all Customers, Associates, and other leaders with respect.
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.

Personal and Store Brand

Represents and supports the Company brand at all times.
Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.
Keeps all areas of the Store clean, well-maintained, and merchandised to standard.
Responsible for daily trash removal.

General Merchandising:

Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
Responsible for receiving merchandise truck when needed.
Processes all merchandise with a sense of urgency.
Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).
Responsible for cleanliness and organization of all Stockrooms.
Helps deliver and place merchandise on sales floor when all merchandise is processed.
Responsible for ensuring any back-stock is secured and processed to Company policy.
Responsible for merchandising of department including the back stock.
Responsible for the reduction of loss due to damage.
Ensures compliance to the monthly presentation guidelines in assigned area.
Responsible for floor moves and signing including promotional signing as needed.
Responsible for re-wraps as needed.

Ross Stores Remote Jobs Customer Support Jobs

Loss Prevention:

Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness.
As a representative of Ross Leadership, demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise.
Ensures Public View Monitor (PVM) system is maintained properly.
Conducts ?ǣCode 50?ǥ package inspections.
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Front End Supervision and Operations:

Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.
Maintains pace, energy and ?ǣpresence?ǥ at the Front End, managing the line to expedite Customers wait time
Trains and coach Associates on cash registers, shortage control policies and other Front End procedures. To meet friendly and productivity standards.
Controls Retail Associates? break schedule for backups, lunches and breaks.
Ensures all equipment is working properly.
Maintains proper supplies and recovery for the Front End area.
Ensures go backs are expedited, properly scanned, security tagged and ticketed.
Teaches all Associates the ?ǣScan and Bag?ǥ best practice.
Ensures salability of merchandise on the Front End, aisle tables, Men?s/Women?s 4-way features, and specialty racks.

Ross Stores Remote Jobs Customer Support Jobs

Fitting Rooms:

Responsible for the maintenance and cleanliness of the Fitting Rooms.
Ensures all Fitting Room garment tags are audited and accounted for to Company policy.
Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.

Administrative Duties as Assigned by Store Manager:

Ensures Cash pulls and bank deposits are conducted to Company policy.
Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, register Paid Outs/Ins, void approval, register media and break schedules.
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission and Payroll reporting as needed.
Other duties as assigned by Store Manager.

Ross Stores Remote Jobs Customer Support Jobs

COMPETENCIES:

Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

Excellent verbal communication skills.
Fluency in English.
Prior Customer Service and supervisory experience preferred.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.

Ross Stores Remote Jobs Customer Support Jobs

About the Ross Stores Company :

Ross Stores, Inc. is an American chain of off-price department stores headquartered in Dublin, California. It operates under the brand name Ross Dress for Less. Founded in 1982, Ross Stores has grown to become the largest off-price retailer in the United States, boasting over 1,800 locations across the country. The company offers a wide range of products, including clothing, footwear, bedding, furniture, jewelry, beauty products, toys, and housewares, typically at 20% to 60% below regular retail prices.

Despite its significant presence and success in the U.S., Ross Stores does not operate in the United Kingdom. The UK market for off-price retail is largely dominated by other brands, such as TK Maxx (known as TJ Maxx in the U.S.), which is part of the TJX Companies. The absence of Ross Stores in the UK could be due to several factors, including market saturation by existing competitors, logistical challenges, and strategic focus on expanding within the U.S. and other selected markets.

Ross Stores’ business model revolves around purchasing excess inventory, closeout merchandise, and order cancellations from manufacturers and other retailers at significant discounts. These savings are then passed on to consumers. The company’s no-frills store design and lower-cost operations further help maintain its competitive pricing.

Overall, Ross Stores’ success in the off-price retail market is marked by its consistent ability to offer branded goods at substantial discounts, appealing to budget-conscious shoppers. However, those in the UK looking for a similar shopping experience would need to rely on local off-price retailers, as Ross Stores has not extended its operations beyond North America.

Ross Stores Remote Jobs Customer Support Jobs

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