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Hiring Organization: Aetna

Post Name:- Customer Service Representative

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ₱41000/Year

Locations:- Philippines

Company Overview:

Our Heart At Work Behaviors™ support this reason. We need each and every individual who works at CVS Wellbeing to feel engaged by the job they play in changing our way of life and speeding up our capacity to develop and convey answers for make medical care more private, advantageous and reasonable. remote jobs near, online part time work.. SVU

Dental Client care Delegate is the substance of Aetna and influences individuals’ administration experience by way of how client care requests and issues by means of phone, web or composed correspondence are dealt with. remote jobs near, online part time work.. SVU
Client requests are of essential and on occasion complex in nature.
Connects with, counsels and instructs individuals in light of the part’s one of a kind necessities, inclinations and comprehension of Aetna plans, devices and assets to assist with directing the individuals along a make way to mind. remote jobs near, online part time work.. SVU
Responds to questions and resolves issues in light of calls/letters from individuals, suppliers, and plan supports.
Emergencies coming about adjust to proper staff.
Reports and tracks contacts with individuals, suppliers and plan supports.
The Dental CSR guides the part through their individuals plan of advantages, Aetna strategy and methodology as well as knowing about assets to conform to any administrative rules.
Makes a close to home association with our individuals by getting it and drawing in the part to the fullest to advocate for our individuals’ best wellbeing.
Taking responsibility to figure out the part’s requirements by building a trusting and caring relationship with the part completely. remote jobs near, online part time work.. SVU
Expects client needs.
Gives the client related data to address the unasked inquiries, for example extra arrangement subtleties, benefit plan subtleties, part self-administration instruments, and so on.
Utilizes client care edge structure to settle on monetary choices to determine part issues.
Makes sense of part’s limitations as per contract. remote jobs near, online part time work.. SVU
Processes guarantee references, new case handoffs, nurture surveys, objections (part/supplier), complaint and requests (part/supplier) through target framework. remote jobs near, online part time work.. SVU
Teaches suppliers on our self-administration choices; Helps suppliers with credentialing and re-credentialing issues.

Required Capabilities:

Client care encounters in an exchange based climate, for example, a call place or brick and mortar store liked, exhibiting skill to be sympathetic and merciful.
Experience in a creation climate.