Remote-IT Help Desk/Service Desk Tech I – Philippines
Why Compucom?
(Overview)CompuCom empowers our clients to zero in on what makes the biggest difference – their clients and their organizations. To do as such, we utilize a client driven, focused, and gifted gathering.
The IT Help Work area offers initial level specialized help through phone and email. You will be the primary resource for the end clients for all equipment and programming related issues of both exclusive and standard applications like Microsoft Office, VPN, Citrix, and MDM (cell phone the board). Perform account the board and support for different applications and frameworks (e.g., make or change client records and consents, and perform secret word resets).
This position is telecommute/remote/work from home making it open to applications from all areas including: Alberta, English Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Domains, Nova Scotia, Nunavut, Ontario, Sovereign Edward Island, Quebec, Saskatchewan and Yukon.
What We Really want and What You’ll Do (Obligations)
Teach end-clients on exceptionally specialized content paying little mind to even out of involvement.
Capacity to perform multiple tasks and remain composed under tension, managing progressing issues and cutoff times
Keeps up with, examines, investigates, and fixes PC frameworks, equipment and PC peripherals
Archives, keeps up with, redesigns or replaces equipment and programming frameworks.
Trains representatives, recognizes, dissects, and fixes item disappointments, arranges and replaces parts on a case by case basis
Decides and suggests which items or administrations best fit the clients’ necessities
Expects no less than 1 year of involvement with the field or in a connected region
Master with various the field’s ideas, practices, and systems
Plays out various convoluted assignments
Have the option to do hands and eyes on Framework and servers depending on the situation.
What Your identity is (Capabilities)
Partner’s certification liked or its same
Windows operating system information (Windows 7, Windows 8.x and Windows 10)
Microsoft Office 2007 to 2016 and Office 365
Macintosh experience – Imaging, Promotion, operating system X, iPhones, Macintosh Aces, PCs and Work areas
Ready to help Standpoint client
Ready to investigate VPNs
Support portable clients for network access, email support, and investigating
Ready to utilize SCCM to convey pictures to clients’ work areas and PCs
Dynamic Catalog information – Make client records, Gatherings and oversee GPOs
Work area and PC equipment information
Printer equipment information
Stock and Resource The board
Ready to utilize remote devices, for example, RDP, Group Watcher, Windows Help, LogMeIn Salvage
Experience as an Assistance Work area/Assist Work area, IT With supporting, Backing Investigator, Administration Work area, or comparable Client care Specialist jobs is an or more.
