Remote Customer Support Representative at Hulu

Job Description

As a Remote Customer Support Representative at Hulu, you will play a pivotal role in ensuring our customers receive outstanding service and support. You will be the first point of contact for addressing customer inquiries and issues, delivering solutions promptly while maintaining a professional and empathetic demeanor.

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Key Responsibilities

Respond promptly to customer inquiries via various channels including phone, email, and chat.
Resolve customer issues effectively, escalating to higher levels of support when necessary.
Educate customers on Hulu products, services, and features.
Document all customer interactions and transactions accurately.

Required Skills and Qualifications

Excellent verbal and written communication skills in English.
Proven customer support experience or experience in a similar role.
Strong problem-solving abilities and attention to detail.
Ability to work remotely and manage time effectively.

Experience

Previous experience in customer service or a related field preferred.

Working Hours

Flexible working hours based on a rotating schedule, including weekends and holidays.

Knowledge, Skills, and Abilities

Proficiency in using CRM software and other customer support tools.
Understanding of streaming services and digital entertainment platforms is a plus.

Benefits

Competitive compensation package.
Comprehensive healthcare coverage.
Employee discounts on Hulu subscriptions and merchandise.
Remote work opportunity with a supportive team environment.

Why Join Hulu?

Join Hulu and be part of a dynamic team that values creativity, innovation, and customer satisfaction. You will have the opportunity to grow professionally in a fast-paced industry while contributing to delivering quality entertainment to millions of viewers worldwide.

How to Apply

Interested candidates are invited to apply through our Hulu Careers Page.