Remote Customer Service Representative (Entry Level)

Kelly Services is seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Representative. In this entry-level role, you will be responsible for providing exceptional service to our clients by addressing their inquiries, resolving issues, and ensuring a seamless customer experience.

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Key Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer issues by identifying problems, troubleshooting, and providing appropriate solutions.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Stay updated on company products, services, and policies to provide accurate information to customers.
Meet performance targets and quality standards set by the company.

Required Skills and Qualifications:

Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computer systems and software applications.
Ability to multitask and manage time effectively in a fast-paced environment.
High school diploma or equivalent required; some college coursework preferred.
Previous customer service experience is a plus but not required.

Experience:

Entry level; no prior experience required.
Any experience in customer service or related fields is advantageous.

Working Hours:

Flexible working hours with various shifts available.
Must be available to work weekends and holidays as needed.

Knowledge, Skills, and Abilities:

Knowledge of customer service principles and practices.
Ability to handle stressful situations calmly and effectively.
Strong interpersonal skills and the ability to build rapport with customers.
Self-motivated with a positive attitude and a willingness to learn.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive benefits package including health, dental, and vision insurance.
Paid time off and holiday pay.
Opportunities for career growth and development.
Access to training programs and resources.

Why Join Kelly Services:

Join a reputable company with a long-standing history of excellence in workforce solutions.
Work remotely from the comfort of your home.
Be part of a supportive and collaborative team environment.
Enjoy a flexible work schedule that fits your lifestyle.
Access to ongoing training and career advancement opportunities.

How to Apply:

Interested candidates are encouraged to apply by visiting our website at Kelly Services Careers and submitting an online application. Please include your resume and a cover letter outlining your qualifications and interest in the Remote Customer Service Representative position.