Remote Customer Service Representative (DFW, Texas only)

General Description…

The work-from-home customer service representative (CSR) position requires employees to communicate with borrowers regarding federal student loan programs. CSRs receive inbound calls and make outbound calls to borrowers while providing the highest customer service experience and are trained to resolve customer inquiries, take loan payments and provide repayment options to student loan borrowers regarding their student loan debt.

Essential Job Duties:

• Be able to consistently respond to incoming borrower calls, chats as well as make outbound calls in a friendly and professional manner.
• Be able to counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, take payments and update the borrower’s account in an efficient manner.
• Be able to become proficient in locating needed information and minimizing the time borrowers would be put on hold.
• Be able to maintain the security and privacy of the borrower to protect both the borrower and our partners.
• Be able to work an 8-hour shift with a one 1-hour lunch and two 15-minute breaks.
• Strong Computer Skills

Qualifications/Additional Requirements:

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• High school diploma or equivalent, some college or bachelor’s degree preferred
• Ability to pass a pre employment cognitive and personality assessment
• Must be able to obtain a Federal 5 C Security Clearance and credit check
• Must live in or near the Dallas-Fort Worth area
• Excellent organization, written and verbal communication skills.
• Ability to multitask (type while talking)
• Must have access to home internet with at least 10 mg capacity and router for ethernet cord
• Must have a location in home that is free of noise and distraction

Provided:

• Required computers and other equipment
• Paid training at regular wage rate

Benefits to Include:

• Medical insurance with multiple plan options (Blue Cross/Blue Shield)
• Paid Dental Plan (Guardian)
• Life Insurance Policy
• 401K company match
• Federal Paid Holidays