Remote American Express Jobs

Hiring Organization:- American Express

Post Name:- Director-Customer Experience Insights

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- K80.000 – K90.000/Per Month

Locations:- Eastern, Kenya

Full Job Description:

Obligations:

You Lead the Way. We Have You Covered.

With the right support, individuals and organizations have the ability to advance in extraordinary ways. At the point when you join Group Amex, you become piece of a worldwide and various local area of partners with a relentless obligation to back our clients, networks and one another. Here, you’ll learn and develop as we assist you with making a vocation venture that is novel and significant to you with advantages, projects, and adaptability that help you by and by and expertly.

At American Express, you’ll be perceived for your commitments, administration, and effect — each partner has the potential chance to partake in the organization’s prosperity. Together, we’ll win collectively, endeavoring to maintain our organization values and strong sponsorship vow to give the world’s best client experience consistently. What’s more, we’ll do it with the greatest amount of trustworthiness, and in a climate where everybody is seen, heard and feels like they have a place.

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Join Group Amex and we should lead the way together.

As a brand based on exceeding all expectations to give the best client experience, it is principal to have the most remarkable partners. This group makes significant client experience bits of knowledge to help our bleeding edge partners to make positive operations with our clients consistently from arranging an extraordinary travel or way of life experience to assisting them with their regular necessities. Track down your put in assistance on #Team Amex.

What will you make a mean for in this job?

This Chief job drives the group of logical experts answerable for client experience bits of knowledge supporting all of the Worldwide Overhauling Gathering (GSG) and building computerized observing cycles to enhance our control and consistence checking. Client experience bits of knowledge begins with study information like value-based NPS or Fulfillment in addition to demonstrated feeling, yet in addition incorporates any remaining functional, experiential and relationship information to drive experiences to help the requirements and difficulties for our accomplices across GSG. Crafted by this group begins where the current Qualtrics dashboards end. The find success the group should move past essentially sectioning the information to uncover genuine drivers of involvement which our functional accomplices can impact. The second liability of building mechanized observing requires a nearby organization with our partners on the Functional Greatness (OE) group. We cooperate with the OE group to zero in on the most elevated need cycles to fabricate key gamble markers for. This has developed into a full grown program which can be presented as a powerful influence for difficulties and open doors across GSG.

Assist associates with conveying elite client experience by making sense of execution and recognizing noteworthy open doors for further develop client experience.
Convey experiences from outside information/benchmarks like JD Power
Further develop control and consistence by creating and dealing with an arrangement of robotized process observing.

Least Capabilities

A genuine energy for client experience.
An exhibited capacity to utilize information to convey significant experiences.
A capacity to cooperate with partners to figure out their objectives and difficulties.
An unmistakable, open and straightforward communicator.
A demonstrated history of progress driving (employing, training, developing,…) logical colleagues.
A cooperative person who needs to collaborate with peers across the Client Listening group to rejuvenate client experience for GSG.
Favored Capabilities
Experience in a worldwide association.
Experience with organized and unstructured information investigation.
We back our associates and their friends and family with advantages and projects that help their all encompassing prosperity. That implies we focus on their physical, monetary, and emotional well-being through each phase of life. Benefits include:
Cutthroat base compensations
Extra motivating forces
Support for monetary prosperity and retirement
Complete clinical, dental, vision, disaster protection, and inability benefits (contingent upon area)
Adaptable work game plans and timetables with half and half and virtual choices with Amex Flex
Liberal paid parental leave strategies (contingent upon your area)
Free admittance to worldwide on location health focuses set up with medical caretakers and specialists (contingent upon area)
Free and classified advising support through our Solid Personalities program
Profession advancement and preparing potential open doors

Why Kenya For Job?

There are several reasons why the Kenya can be a great destination for job seekers:

Strong economy: The Kenya has a strong and diverse economy, with many sectors offering job opportunities. It has a stable and well-regulated financial sector, a thriving technology industry, and a growing service sector.
Cultural diversity: The Kenya is a multicultural country, with people from all over the world living and working there. This creates a diverse and inclusive workplace environment, with opportunities to learn about different cultures and ways of working.
English language: English is the language of business and international communication, and the Kenya is an English-speaking country. This makes it easier for non-native English speakers to communicate and work effectively in a professional environment.
Access to talent: Many companies in the Kenya are actively looking to recruit talented individuals from around the world. This means there are many job opportunities available for skilled workers in a variety of industries.
Quality of life: The Kenya has a high standard of living, with excellent healthcare, education, and transport systems. It also offers a rich cultural experience, with many museums, galleries, and historic sites to explore.

Overall, the Kenya can be a great place to work for those seeking a challenging and rewarding career in a vibrant and diverse environment.