Reliance Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Reliance Steel & Aluminum
Description:
Reliance Remote Jobs Customer Support Jobs
The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team and is tasked with working with Business Stakeholders to understand the business processes and business requirements for ERP implementations. Additionally, the Business Systems Analyst II plays a leadership role in the planning/analysis, testing and implementation phases of ERP/Application projects, working closely with business stakeholders and the entire team to ensure project success.
Reliance Remote Jobs Customer Support Jobs
ESSENTIAL FUNCTIONS
Requirements Elicitation – Ability to identify a desired future state that addresses a business problem.
Effectively use interviewing skills to elicit, identify, and document business requirements
Precisely and consistently captures business problem
Prioritize requirements to identify the most critical needs
Uncover needs and value drivers that business partners and end users would not be able to articulate on their own
Articulate and incorporates extensive business knowledge into requirements
Obtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholder
Requirements Management and Analysis – Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.
Accurately translates business requirements into functionality
Manage and Prioritizes business requirements based on business needs
Understand business process complexity
Assess the risks of various solutions looking across multiple applications
Document and contribute to the “to be” business process state considering multiple factors
Creating Compelling Business Case – Ability to measure and communicate proposed project benefits.
Clearly articulate the impact of business problems and benefits using business language.
Understand the organization’s economic and revenue drivers
Understand industry-specific trends that impact the organization
Quickly adapt to changes in business strategy
Help business partners communicate solution value to key stakeholders
Providing Accurate Project Effort Estimates – Ability to quantify and meet individual and project phase level efforts.
Adhere to RTS project methodology throughout project lifecycle
Effectively engage stakeholders in the project estimation process
Manage ambiguity and creates accurate project effort estimates for their assigned tasks
Understand, consider and communicate interdependencies for project estimates
Reliance Remote Jobs Customer Support Jobs
Design for Usability – Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.
Incorporate usability and User Interface (UI) efficiencies into business solutions
Understand the business data needs as it relates to a potential solution
Effectively convey the business preferences and functional design to the technical teams
Ensure end-to-end service performance from the end user’s perspective
Incorporate knowledge of UI best practices in functional design
Functional Design – Ability to translate business requirements to functional designs using analysis and design techniques.
Understand functional design specifications
Provide the link between the business and technical views of the system
Can listen to and understand technological constraints
Clarify the business rationale of a solution concept
Create functional design specifications for low to high complexity solutions
Map business requirements to functional specifications ensuring traceability
Anticipate weaknesses in the design solution to ensure risk is mitigated
Understand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business
Capitalize on reusability while minimizing rework by incorporating prior resolved solutions
Consider solution interdependencies in functional design
Consider third party application features and upgrades prior to designing in-house solution
Develop solutions for system needs that business partners would not be able to articulate on their own.
Reliance Remote Jobs Customer Support Jobs
Adherence to Standards – Ability to create solutions that adhere to and incorporate RTS standards.
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Apply and use information and technology standards in design of solution
Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management
Adhere to project management methodology
Can identify commonalities and suggest a consistent approach across projects
Ensure that business and non-business requirements have been met through testing and validation
Develop effective use cases to test solution to business requirements
Document validation results are as expected
Develop reusable test case suite
Execute functional testing, validation, system and integration testing, and validation of proposed solution
Work with stakeholders on evaluating coverage of test cases
User Acceptance Testing – Collaborates with stakeholder in testing for acceptance of end user business solution.
Build user acceptance test cases
Coordinate testing with end user
Provide clarification on basic questions of solution testing
Train end-users on business solution
Incorporate customer feedback into delivery of service to provide the best experience possible for the customer
Monitor testing of business solution
Quickly and effectively solves customer problems
Facilitate end-user adoption of business solutions
Business Relationship Management – Ability to engage business sponsors and contribute to their targeted business outcomes.
Proactively resolve customers’ satisfaction issues.
Clearly articulate the role of technology in terms easily understood by business constituencies
Help align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome).
Effectively navigate conflict between multiple business partners
SUPPLEMENTAL DUTIES & RESPONSIBILITIES
Pursues training and development opportunities; Strives to continuously build knowledge and skills
Assist personnel in other RTS departments to resolve technical and/or application issues
Other duties as requested including but not limited to: After-hours 2nd tier application support, operational Physical Inventory support, SME support for peripheral projects affecting ERP companies
Reliance Remote Jobs Customer Support Jobs
CORE COMPETENCIES
Problem Solving – Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).
Able to:
Frames problems before trying to solve them.
Breaks down low to high complexity problems and identifies all of their components.
Provides insight into the root-causes of problems.
Seeks advice from those who’ve solved similar problems.
Anticipates problems and is proactive in addressing them.
Explore various sources for answers, and thinks “outside the box” to find options
Open to others’ ideas to help develop solutions
Break down medium to high complexity problems and identifies all of their components
Generate a range of solutions and courses of action with benefits, costs, and risks associated with each
Evaluate the chosen course of action to determine its worth and impacts
Customer Service – Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.
Able to:
Provide service to internal and external customers to satisfy their needs and expectations
Listen to concerns and resolve reported issues effectively and promptly
Deliver high quality products and services
Commit to continuous improvement
Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system
Anticipate customer’s needs and move to effectively address issues
Establish proactive relationship with customers; includes providing education to clients as appropriate
Elicit feedback from customers
Deliver high quality solutions that meet the organization’s needs
Decision making – Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals.
Able to:
Gather relevant information before making decisions
Escalate decisions when appropriate
Weigh pros and cons of each option before making a decision and moving forward
Balance analysis, insight, experience, and perspective when making decisions
Explain the rationale for a decision
Find solutions that are acceptable to diverse groups with conflicting interests and needs
Make decisions in difficult situations in a timely manner
Consider lessons learned from experience, differing needs, and the impact of the decision on others
Accountability – Holds self-accountable for measurable high-quality, timely, and cost-effective results.
Able to:
Proactively collaborate between own functional area and areas below or above in the project stream as needed
Set well-defined and realistic personal goals
Comply with established policies and procedures
Accept responsibility for mistakes
Display a high level of initiative, effort, and commitment towards completing assignments
Minimize re-work
Seek out learning opportunities
Identify training needs and take action to obtain knowledge
Anticipate and adjust for problems and roadblocks
Be enthusiastic for the things he/she sees as challenging
Be proactive throughout work assignments /projects
Persistently push self and others for results
Help others learn
Make good decisions on behalf of the company (profitability, compliance)
Manage costs
Provide consistency between projects.
Reliance Remote Jobs Customer Support Jobs
Company Business Knowledge – Understands the company, its products and the business processes.
Able to:
broad Reliance business knowledge (two or more areas) and integrate it into optimal technology solutions for business processes
Communication – Ability to communicate effectively across all levels to support departmental and organizational objectives.
Able to:
Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)
Ask questions and summarize what was heard to prevent miscommunication
Present information in a concise and focused manner.
Listen to others.
Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner.
Produce written information, which may include technical material that is appropriate for the intended audience.
Share ideas and perspectives and encourage others to do the same
Inform others involved in a project of new developments
Ensure written messages have the desired effect on the target audience
Building Collaborative Relationships – Develops, maintains, and strengthens partnerships with others inside and/or outside the organization.
Able to:
Establish rapport with co-workers easily
Encourage and facilitate cooperation, pride, trust and group identity
Foster commitment and team spirit
Work with others to achieve goals
Listen and respond constructively to other team members’ ideas
Offer support for others’ ideas and proposals
Be open with other team members about his/her concerns
Share his/her expertise with others
Express disagreement constructively
Acknowledge team members for their contributions
Provide assistance to others when they need it
Work for solutions that all team members can support
Effectively persuade and influence team members to achieve goals
Effectively collaborate with geographically distributed teams
Leadership – Displays effort and commitment in carrying out the department’s goals and objectives.
Able to:
Act in a proactive and achievement-oriented manner.
Treat co-workers in a fair and equitable manner.
Empower others by sharing information.
Actively listen and clarify information as needed.
Foster an atmosphere of open communication.
Behave in a tactful, compassionate, and sensitive manner.
Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations.
Share best practices and processes.
Reliance Remote Jobs Customer Support Jobs
Required Skills
REQUIRED & PREFERRED QUALIFICATIONS.
Bachelor’s Degree or equivalent work experience in a related field required.
1+ years of Metals industry experience preferred.
5+ years of Business Systems Analysis experience required.
5+ years ERP systems experience required.
2+ years SQL experience preferred.
Ability to effectively communicate, both verbally and in writing, at all levels including. customers, vendors, peers, business stakeholders and management required.
Proficiency with Microsoft Windows and Microsoft Office products required.
Proficiency with some collaboration tools like SharePoint and Box.
Capable of learning new systems and creating/implementing new system functionality.
Possesses intermediate knowledge of HTML and XML.
Understands intermediate Internet and client/server architectures.
Possesses intermediate knowledge of SQL and databases.
Must be self-motivated and able to work independently with minimal supervision and as. part of a team.
Detail oriented with excellent interpersonal communication skills.
Excellent customer service skills.
Reliance Remote Jobs Customer Support Jobs
About the Reliance Steel & Aluminum Company :
Reliance Steel & Aluminum Co., an American multinational corporation, is a prominent player in the metals service center industry. While headquartered in Los Angeles, California, the company has a significant global footprint, including operations in the United Kingdom. Reliance Steel & Aluminum’s business model revolves around the distribution and processing of various metal products, serving a diverse range of industries such as construction, aerospace, energy, and manufacturing.
In the United Kingdom, Reliance Steel & Aluminum operates through its subsidiary companies, which are well-integrated into the local market. These subsidiaries offer a comprehensive array of metal products, including aluminum, stainless steel, carbon steel, and alloy steel. They provide value-added services like cutting, sawing, bending, and welding, ensuring that the products meet the specific needs of their customers.
The company’s UK operations are characterized by a strong commitment to customer service, quality, and timely delivery. By maintaining robust inventory levels and leveraging an extensive distribution network, Reliance Steel & Aluminum ensures that it can meet the dynamic demands of its customers across the UK. This strategic approach helps in fostering long-term relationships with clients, ranging from small enterprises to large multinational corporations.
Reliance Steel & Aluminum’s UK presence is part of its broader strategy to maintain a dominant position in the global metals market. The company’s emphasis on local expertise, combined with the resources of a global corporation, allows it to effectively compete and succeed in the competitive UK market. Overall, Reliance Steel & Aluminum’s operations in the United Kingdom underscore its commitment to expanding its international footprint while delivering high-quality metal products and services.
Reliance Remote Jobs Customer Support Jobs
Reliance Remote Jobs Customer Support Jobs – SarkariVaccancy
