PSEG Support Member Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Public Service Enterprise Group
Description:
PSEG Support Member Jobs
Job Summary
Work closely with Call Center Department observing, auditing and providing feedback to call center agents on customer calls and emails. Meet monthly goals as it relates to the number of audits that are conducted and completed.
Collaborate with QA Analyst peers and QA Manager to ensure consistency among QA scoring and auditing.
Provide feedback to management regarding trends and process improvements for Call Center Department.
PSEG Support Member Jobs
Job Responsibilities
Listen, audit and score call center agent customer calls and emails
Provide feedback to Leads and Supervisors regarding the agent’s performance as it relates to customer calls.
Provide feedback to QA manager regarding trends observed during audits
Participate in training new agents on QA process, audits and requirements
PSEG Support Member Jobs
Job Specific Qualifications
Required Qualifications:
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A Bachelor’s Degree and 2 years of analytical experience; In lieu of a degree, six years of analytical experience will be considered.
Demonstrated experience with cross-functional teams and/or process improvement initiatives.
Proficient in MS Office (Word, Excel, PowerPoint)
Listen, audit and score call center agent calls and emails
Provide feedback to Leads and Supervisors regarding agents performance as it relates to customer calls.
Provide feedback to QA manager regarding trends observed during audits
The ability to work well on Teams, yet also be an individual contributor is highly desirable.
Provide feedback as it relates to process improvements
Flexibility when working on multiple initiatives simultaneously and often with little/no notice when priorities change.
Ability to provide constructive feedback both written and verbal
Deep understanding of call center department processes and systems
Ability to ensure that strong working relationships are cultivated and maintained
Demonstrate analytical skills
Desired Qualifications
Advanced degree
PSEG Support Member Jobs
About the PSEG Company :
Public Service Enterprise Group (PSEG) is primarily known as an American diversified energy company based in New Jersey, USA. It operates primarily in the energy sector, focusing on power generation and distribution, natural gas, and energy services. However, there isn’t a direct equivalent or subsidiary of PSEG operating under the same name in the United Kingdom.
In the UK, several companies operate in the energy sector with similar objectives and services. These companies often specialize in renewable energy generation, energy trading, and consultancy services for energy efficiency and sustainability. While PSEG itself does not have operations in the UK, its principles of sustainable energy practices and commitment to community engagement are shared by many UK-based energy companies.
UK-based energy companies often collaborate with government agencies, local communities, and private sector partners to enhance energy infrastructure, promote renewable energy adoption, and ensure regulatory compliance. They play a crucial role in shaping the UK’s energy future, focusing on reducing carbon emissions, improving energy efficiency, and integrating renewable energy sources into the national grid.
In summary, while Public Service Enterprise Group (PSEG) operates exclusively in the United States, its core values and practices resonate with the goals and activities of UK-based energy companies, which are similarly dedicated to advancing sustainable energy solutions and contributing to the energy transition in the UK.
PSEG Support Member Jobs
PSEG Support Member Jobs – SarkariVaccancy
