Pnc Financial Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Pnc Financial Services Group
Description:
Pnc Financial Remote Jobs Customer Support Jobs
The Operations Supervisor will be responsible for, but not limited to the following:
– Facilitating team huddles and meetings
– Ensure SLA’s and due dates are met
– Provide coaching, support, and assistance to the team
– Maintaining all HR functions within the team
The ideal candidate will meet the following qualifications:
– Leadership experience is necessary
– Experience with employee engagement
– Statement spreading knowledge would be beneficial, but not required
Pnc Financial Remote Jobs Customer Support Jobs
Job Description
Oversees operations workflow and assists team with executing transactions/processes. Manages direct reports on the operations team.
Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and continuous improvement sessions.
Provides consultation and advice to service partners and customers. Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects.
Reviews reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures. May review transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
Pnc Financial Remote Jobs Customer Support Jobs
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally- Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values- Role models our values with transparency and courage.
Enable Change- Takes action to drive change and innovation that will transform our business.
Achieve Results- Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best- Raises the bar with every talent decision and guides the achievement of all employees and customers.
Pnc Financial Remote Jobs Customer Support Jobs
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Accountability, Customer Needs, Customer Solutions, Ensure Compliance, Process Improvements, Results-Oriented, Risk Mitigation Strategies, Standard Operating Procedure (SOP), Taking Initiative
Competencies
Decision Making and Critical Thinking, Effective Communications, Internal Resource Coordination, Operational Functions, Problem Management Process, Process Management, Standard Operating Procedures
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Pnc Financial Remote Jobs Customer Support Jobs
About the Company :
PNC Financial Services Group, Inc. (PNC) is a prominent American bank holding company and financial services corporation headquartered in Pittsburgh, Pennsylvania. While PNC does not have a direct corporate presence as a UK-registered company, its influence and operations extend internationally, including to the United Kingdom.
PNC offers a wide range of financial services, including retail banking, corporate and institutional banking, asset management, and residential mortgage banking. The bank is renowned for its strong commercial banking capabilities and comprehensive financial services, catering to both individual and business clients.
PNC’s international services facilitate its operations and interactions with UK-based clients and businesses. Through its Treasury Management and Corporate Banking divisions, PNC provides services such as cross-border financing, international treasury solutions, and foreign exchange management. These services enable UK businesses to effectively manage their finances, optimize cash flow, and mitigate risks associated with currency fluctuations.
Additionally, PNC’s asset management arm, PNC Asset Management, offers investment solutions to institutional investors, including those based in the UK. This includes portfolio management, advisory services, and investment strategies tailored to meet the needs of global clients.
In recent years, PNC has also leveraged strategic partnerships and collaborations with UK financial institutions to expand its footprint and enhance its service offerings. These alliances allow PNC to provide its clients with seamless access to international markets and financial instruments, fostering robust cross-border trade and investment opportunities.
In summary, while PNC Financial Services Group is not a UK-registered company, its extensive range of financial services and strategic international partnerships facilitate significant interactions and business operations within the UK. This enables PNC to serve the needs of its clients on both sides of the Atlantic, contributing to its reputation as a leading financial institution with a global reach.
Pnc Financial Remote Jobs Customer Support Jobs
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