Pharmacy Technician Call Center – Remote Job

Scales forth is a leading pharmaceutical company committed to providing top-notch healthcare solutions to communities worldwide. With a dedication to innovation and excellence, we strive to enhance the well-being of individuals through accessible and high-quality medications.

Job Title: Pharmacy Technician Call Center – Remote Job

Job Summary:

Join our dynamic team at Scales forth as a Pharmacy Technician in our remote call center. In this role, you will play a crucial part in ensuring seamless communication between patients, healthcare providers, and our pharmacy team. Utilize your expertise to assist with medication inquiries, process prescriptions, and provide exceptional customer service.

Key Responsibilities:

Respond promptly and professionally to inbound calls from patients and healthcare professionals.
Provide accurate information regarding medication availability, dosage instructions, and potential side effects.
Process prescription orders efficiently and in compliance with pharmacy regulations.
Collaborate closely with pharmacists to resolve any medication-related issues or concerns.
Maintain confidentiality of patient information and adhere to HIPAA guidelines at all times.
Document all interactions and transactions accurately in the pharmacy system.

Required Skills and Qualifications:

Certified Pharmacy Technician (CPHT) license required.
Proficient in pharmacy software systems and Microsoft Office Suite.
Excellent communication skills, both verbal and written.
Strong attention to detail and ability to multitask in a fast-paced environment.
Customer-centric approach with a focus on delivering exceptional service.
Flexibility to adapt to changing priorities and schedules.
Prior experience in a call center or customer service role preferred.

Experience:

Minimum of 1-2 years of experience as a Pharmacy Technician.

Working Hours:

Full-time position with flexible scheduling options available.

Knowledge, Skills, and Abilities:

Deep understanding of pharmaceutical terminology and practices.
Ability to troubleshoot and problem-solve effectively.
Strong organizational skills with a commitment to accuracy.
Capacity to work independently and as part of a collaborative team.

Benefits:

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Competitive salary commensurate with experience.
Comprehensive healthcare benefits package, including medical, dental, and vision coverage.
401(k) retirement savings plan with company match.
Paid time off and holidays.
Professional development opportunities and career advancement potential.

Why Join Scales forth:

At Scales forth, we value our employees as essential contributors to our mission of improving global healthcare. Joining our team means being part of a supportive and inclusive work environment where your skills are recognized and your growth is encouraged. Take pride in making a difference in the lives of patients while advancing your career in the pharmaceutical industry.

How to Apply:

Interested candidates should submit their resume and cover letter through our website careers page at Scales forth Careers. We look forward to reviewing your application and considering you for this exciting opportunity to join our team!