Contact Center Assistant – Work from home

Company: Aetna

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Aetna is seeking a motivated and detail-oriented Contact Center Assistant to join our dynamic team. This entry-level, part-time position allows you to work from the comfort of your home while providing essential support to our customers. As a Contact Center Assistant, you will play a critical role in ensuring our clients receive high-quality service and information regarding their health plans.

Key Responsibilities

  • Respond promptly to incoming customer inquiries through multiple channels, including phone, email, and chat, ensuring a high level of customer satisfaction.
  • Assist customers with understanding their health insurance benefits, resolving issues, and providing information regarding claims and policy details.
  • Document customer interactions clearly and accurately in our customer relationship management (CRM) system, ensuring all information is up-to-date and compliant.
  • Collaborate with other departments to facilitate seamless communication and resolution of customer issues.
  • Perform follow-ups with clients as needed, ensuring timely and thorough responses to their concerns.
  • Identify trends in customer inquiries and feedback, reporting insights to management for potential process improvements.
  • Maintain a reliable attendance record to support the availability and reliability of the contact center operations.
  • Engage in continuous learning about Aetna products and services to enhance your ability to assist customers effectively.

Requirements

Education and Experience:

  • High school diploma or equivalent; relevant experience in customer service or a call center environment preferred.
  • Minimum of 1 year of experience in a customer support role.

Personality Traits:

  • Reliable: Strong work ethic and punctuality; maintain consistent availability and meet deadlines effectively.
  • Resourceful: Ability to problem-solve and navigate challenges independently while utilizing available resources.

Soft Skills:

  • Persuasion: Skilled in effectively communicating with customers, employing persuasive techniques to aid in problem resolution and enhance customer experience.
  • Project Management: Ability to prioritize tasks effectively, managing multiple customer interactions and administrative duties concurrently.

Technical Skills:

  • Proficient in Microsoft Office Suite and familiar with CRM software.
  • Comfortable learning and adapting to new technologies and tools as required in a remote environment.

Benefits

Other Jobs You May Be Interested In

  • Profit Sharing: Eligible employees will have the opportunity to earn profit-sharing based on company performance.
  • Parental Leave: Aetna offers parental leave to support our employees during key life moments.
  • Life Insurance: We provide life insurance options to ensure the well-being of our employees and their families.

 Contact Center Assistant – Work from home

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