Online Customer Care Representative

Pfizer is seeking an Online Customer Care Representative to join our team in Columbus, Ohio. This part-time position at the Associate Level requires a minimum of 2 years of experience in customer service or a related field. The ideal candidate will be motivated, reliable, and possess excellent communication skills.

Responsibilities:

– Respond to customer inquiries via online chat, email, and phone in a professional and timely manner
– Assist customers with product information, order processing, and issue resolution
– Collaborate with cross-functional teams to address customer concerns and provide solutions
– Provide feedback to the marketing and sales teams based on customer interactions to improve the overall customer experience
– Use strategic planning to anticipate customer needs and proactively address potential issues

Requirements:

– 2+ years of experience in customer service or a related field
– Excellent communication skills, both written and verbal
– Strong interpersonal skills and ability to work well in a team environment
– Basic computer skills and proficiency in Microsoft Office and CRM software
– Ability to multitask, prioritize, and manage time effectively
– Demonstrated problem-solving and critical thinking skills

Benefits:

– Medical coverage
– Training and professional development opportunities
– Paid overtime
– A supportive working environment that promotes work-life balance and employee well-being

Equal Opportunity Statement:

Pfizer is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Don’t miss out on this opportunity to join a leading pharmaceutical company and make a difference in the lives of our customers. Apply now to become a part of the Pfizer team in Columbus, Ohio as an Online Customer Care Representative.

How to apply:

Apply on Grab Jobs and you will be notified if shortlisted for the job.

Work Schedule
This job has the following work schedule:

Flexible
Benefits & Perks

This job has the following benefits:

Remote work flexibility