Online Client Relations Associate

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Job Description

Bell Canada is seeking a motivated and resourceful Online Client Relations Associate to join our dynamic team in Vancouver, British Columbia. As an integral part of our client relations department, you will play a crucial role in fostering strong relationships with our online customers by providing exceptional service and support. In this part-time position, you will have the opportunity to work in a high-energy environment focused on delivering impactful results for our clients and the company.

Key Responsibilities

  • Act as the first point of contact for online inquiries from clients via email, chat, and social media platforms.
  • Respond promptly to customer inquiries, effectively addressing inquiries regarding products, services, troubleshooting, and resolving issues.
  • Utilize strong analytical skills to assess client needs and provide tailored recommendations to enhance their experience.
  • Develop and maintain comprehensive knowledge of Bell Canada’s products, services, and policies to provide accurate information and support to clients.
  • Document interactions and maintain thorough records of client feedback, inquiries, and solutions provided in accordance with company standards.
  • Collaborate with internal teams to escalate and resolve complex client issues in a timely manner.
  • Track and report on client satisfaction metrics to identify areas for improvement and implement changes based on feedback.
  • Participate in regular training sessions and professional development workshops to enhance product knowledge and soft skills.
  • Assist in crafting client engagement strategies to improve retention and overall customer experience.
  • Stay informed about industry trends and competitor offerings to better serve and inform our client base.

Requirements

Education & Experience:

  • Minimum of 2 years of experience in client relations, customer service, or a related field.
  • A diploma or degree in Business Administration, Communication, or a related field is preferred.

Personality Traits:

  • Motivated: Self-starter who takes initiative and is committed to achieving success.
  • Resourceful: Ability to think critically and develop creative solutions to challenges that arise in client interactions.

Soft Skills:

  • Communication: Exceptional verbal and written communication skills with a focus on clarity and professionalism.
  • Analysis: Strong analytical and problem-solving skills to understand and address client needs effectively.

Technical Skills:

  • Proficiency in using customer relationship management (CRM) software and other digital communication tools.
  • Basic understanding of telecommunications services and products is an asset.

Benefits

Other Jobs You May Be Interested In

  • Training & Professional Development: Access to ongoing training programs to enhance your skills and knowledge.
  • Company Equipment: Provision of necessary equipment to ensure a productive work-from-home setup.
  • Travel Opportunities: Potential for travel to company events or training sessions as required.

Online Client Relations Associate

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