Norton LifeLock Work From Home Jobs Advisor Full Time
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Norton LifeLock
Description:
Norton LifeLock Work From Home Jobs Advisor Full Time
We are currently seeking a Problem Management Engineer responsible for identifying, analyzing, and resolving complex technical issues within our Web Experience Infrastructure. Your focus will be on minimizing the impact of recurring incidents and preventing future occurrences through proactive problem management. Collaboration with various teams, including SRE, IT, development, QA, cross-functional teams, and operations, is essential for timely resolution and continuous improvement.
What You Will Do in This Role:
Take ownership of Major Incident & Problem Management, ensuring compliance and resolving recurring issues.
Develop and implement effective solutions and preventive measures tailored to the Web Experience Infrastructure.
Analyze incident trends, identify root causes, and facilitate problem review meetings for corrective actions.
Establish key performance indicators (KPIs) to measure problem management effectiveness.
Collaborate with DEV and QA teams to provide recommendations for system and process improvements.
Flag critical incidents, involve stakeholders for expedited resolution, and confirm user satisfaction post-resolution.
Manage problem tickets, update documentation, and prioritize categorization for efficient resolution.
Follow up with Level 2/3 support to ensure Root Cause Analysis (RCA) completion and conduct reviews.
Generate reports on incidents, major incidents, and problem tickets.
What You’ll Need to be Successful in this Role
Bachelor’s degree in computer science, information technology, or a related field. (Master’s degree preferred)
5+ years of Proven experience in problem management within an IT environment, particularly in Web Experience Infrastructure.
Strong analytical and problem-solving skills with attention to detail.
Proficiency in data analysis and root cause analysis methodologies.
Excellent communication and interpersonal skills for effective collaboration.
Knowledge of IT service management (ITSM) frameworks like ITIL.
Experience with incident management, DevOps Tools (e.g., Splunk, Sumo, Rundeck, Akamai), and ticketing systems (e.g., ServiceNow, Jira).
Familiarity with web technologies, infrastructure components, and cloud platforms, including Azure, AWS, and GCP.
Knowledge of Java and SQL
Ability to work well under pressure and prioritize tasks in a fast-paced environment.
Certification in problem management is advantageous.
Optional Technical Skills:
Experience with E-commerce websites.
Strong proficiency in Adobe Experience Manager.
Familiarity with Continuous Integration tools such as Perforce, GitHub, Jenkins, Maven, and IDEs.
Knowledge or experience with Angular, Node, and ReactJS.
Understanding of NoSQL DBs and RDBMS.
Norton LifeLock Work From Home Jobs Advisor Full Time
About the Norton LifeLock Company:-
Norton LifeLock, headquartered in the United States with global operations, is a leading cybersecurity company known for its comprehensive digital safety solutions. The company provides a range of products and services designed to protect consumers and small businesses from cyber threats, identity theft, and online fraud.
Founded in the early 1980s, Norton LifeLock initially gained prominence for its antivirus and anti-malware software, Norton Antivirus. Over the years, it has expanded its offerings to include identity theft protection, secure VPN services, and cybersecurity for connected devices such as smartphones and smart homes.
In the United Kingdom, Norton LifeLock operates as part of its global network, offering tailored cybersecurity solutions to meet the specific needs of British consumers and businesses. These solutions are designed to safeguard personal data, financial information, and digital identities from evolving cyber threats.
The company’s commitment to cybersecurity extends beyond individual protection to advocacy and education on digital safety. Norton LifeLock actively engages in promoting online privacy awareness and best practices through partnerships, community outreach, and educational initiatives.
With a customer-centric approach, Norton LifeLock emphasizes user-friendly interfaces and proactive threat detection to empower users in safeguarding their digital lives. Its solutions integrate advanced technologies like machine learning and artificial intelligence to continuously evolve and stay ahead of emerging cyber risks.
Norton LifeLock’s presence in the UK reflects its dedication to enhancing digital security globally, leveraging decades of expertise and innovation to ensure safer online experiences for individuals and businesses alike. As cybersecurity threats continue to evolve, Norton LifeLock remains at the forefront, providing reliable protection and peace of mind in an increasingly connected world.
Norton LifeLock Work From Home Jobs Advisor Full Time
Norton LifeLock Work From Home Jobs Advisor Full Time – SarkariVaccancy
