Norton LifeLock Remote Jobs Customer Support Jobs
Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Norton LifeLock
Description:
Norton LifeLock Remote Jobs Customer Support Jobs
We’re an organic content team looking for a highly skilled, English-speaking Senior Online Content Specialist with a strong attention to editorial detail, a passion for data and technology, and a sharp business sense. The ideal candidate is a professional editor or content manager with a track record of planning and managing performance-driven content initiatives and a keen interest in SEO and user-growth strategies. Join our dynamic, global SEO team and play a crucial role in expanding our international online presence.
Excelling in this position requires thriving in a collaborative environment, working closely across different time zones with copywriters, editors, SEO experts, data analysts, designers, publishing specialists, external agencies, and more. This is a hybrid role based in the Czech Republic or London, with flexibility to work remotely, but requires some in-person collaboration at our Prague headquarters, Brno office, or London office.
What You Will Do in This Role
Manage and execute the Acquisition content strategy for our blogs in different international markets, ensuring we deliver outstanding editorial quality that supports our global websites and brands.
Prepare and adapt content before it’s translated, ensuring our content meets the needs and expectations of UK, German, French, and other international audiences.
Manage the localization process, including formatting and ticketing articles, to guarantee editorial and product accuracy.
Plan and oversee the editorial calendar to ensure smooth publishing processes that support our global websites, brands, and audiences.
Manage a publishing pipeline of articles about digital security and privacy, identity protection, scams, financial wellness, device optimization, and related topics to help people safely navigate their digital lives.
Collaborate with our expert editorial team to create impactful and engaging long-form content seen by millions of people around the world.
Closely monitor and optimize the performance of all content to deliver against challenging traffic, engagement, and conversion targets.
Work cross-functionally with copywriters, marketing and product managers, subject-matter experts, SEO specialists, designers, developers, and technical teams to ensure impeccable content that supports our product roadmap.
Continually learn and refine techniques for gauging the needs and preferences of international audiences, and for planning and delivering content that matches that.
Help solidify our brands as industry leading and highly trusted sources of information that offer audiences and customers a best-in-class experience.
What You’ll Need to be Successful in this Role
Bachelor’s degree in journalism, communications, marketing, or a related field.
5+ years of experience as a project or content manager, with proven ability to lead and deliver multiple projects simultaneously, from inception to completion. 3+ years of experience working with a team of writers, editors, or project managers, coordinating with multiple stakeholders under tight deadlines.
Meticulous attention to detail, with strong proofreading and copy-editing skills highly desired.
Experience working with content about technology, especially in some of the following areas: online security and privacy, identity protection, financial wellness, device optimization, and SaaS.
Ability to quickly research and understand complex subjects and adapt content to international audiences.
Proficiency using web analytics tools (e.g., Google Analytics, Google Search Console, Semrush, etc.) to evaluate content performance and identify opportunities for improvement.
Knowledge of (or a strong desire to learn about) fundamental SEO principles and how to optimize web content for maximum organic search visibility.
Familiarity with conversion-rate optimization (CRO) techniques and a passion for testing new ways to improve content performance.
Ability to use a CMS to edit and publish content independently.
Positive, can-do attitude with a flexible and committed approach to work.
Detail-oriented, organized, results-driven, and able to work independently with only directional supervision.
English fluency required, native-English preferred.
Fluency or proficiency in German and/or French is a big plus.
This is a hybrid role with time spent each week in our Prague headquarters, Brno office, or London office, with some flexibility to work remotely.
What We Can Offer:
Be part of a high-performance SEO and content team at a major global tech company, working together toward common goals.
Annual bonus scheme.
Unlimited PTO (paid time off), flexible working hours & home office.
The chance to join a major global tech company listed on the S&P 500.
Opportunity to learn and work with the best in the Digital Security industry
Cafeteria points are provided by Benefit Plus (meal plan, pension insurance, travel, free time activities, multisport card, and much more).
Tuition reimbursement for job-related courses
Learning & Development plan.
Sustainable home improvement bonus.
Mac/Windows laptop and more.
Norton LifeLock Remote Jobs Customer Support Jobs
About the Norton LifeLock Company:-
Norton LifeLock, headquartered in the United States with global operations, is a leading cybersecurity company known for its comprehensive digital safety solutions. The company provides a range of products and services designed to protect consumers and small businesses from cyber threats, identity theft, and online fraud.
Founded in the early 1980s, Norton LifeLock initially gained prominence for its antivirus and anti-malware software, Norton Antivirus. Over the years, it has expanded its offerings to include identity theft protection, secure VPN services, and cybersecurity for connected devices such as smartphones and smart homes.
In the United Kingdom, Norton LifeLock operates as part of its global network, offering tailored cybersecurity solutions to meet the specific needs of British consumers and businesses. These solutions are designed to safeguard personal data, financial information, and digital identities from evolving cyber threats.
The company’s commitment to cybersecurity extends beyond individual protection to advocacy and education on digital safety. Norton LifeLock actively engages in promoting online privacy awareness and best practices through partnerships, community outreach, and educational initiatives.
With a customer-centric approach, Norton LifeLock emphasizes user-friendly interfaces and proactive threat detection to empower users in safeguarding their digital lives. Its solutions integrate advanced technologies like machine learning and artificial intelligence to continuously evolve and stay ahead of emerging cyber risks.
Norton LifeLock’s presence in the UK reflects its dedication to enhancing digital security globally, leveraging decades of expertise and innovation to ensure safer online experiences for individuals and businesses alike. As cybersecurity threats continue to evolve, Norton LifeLock remains at the forefront, providing reliable protection and peace of mind in an increasingly connected world.
Norton LifeLock Remote Jobs Customer Support Jobs
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