Netflix Jobs Tagger Remote In Mexico

Hiring Organization:- Netflix

Post Name:- N-Tech Support Specialist

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- Mex$80 – Mex$100/Hour

Locations:- Zapopan, Mexico

Full Job Description:

Netflix is the arena’s main streaming entertainment service with 222 million paid memberships in over one hundred ninety international locations playing tv series, documentaries, characteristic movies and cellular games across a wide form of genres and languages. Participants can watch as a good deal as they need, anytime, anywhere, on any net-related display screen. Participants can play, pause and resume watching, all without classified ads or commitments. As Netflix continues to increase unique unique content material and build the world’s most technology-driven studio, our Netflix generation offerings crew has the project of optimizing the productiveness of Netflix personnel the use of generation. Our purpose is to offer excellent technology aid to our diverse and globally distributed group of workers. To perform our purpose, we’re seeking out versatile and experienced era specialists to enroll in our global guide crew in Mexico metropolis.

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As a part of a worldwide support group, you’ll provide person going through IT support to our inner Netflix personnel and outside partners. The crew ensures an outstanding experience for our users with the aid of supplying far flung assist to essential technology. This includes a variety of hardware and software aid. Your top priorities might be handling and resolving technical problems, learning and documenting the ones troubles, and analyzing trends and the effect of these problems with the remaining purpose of driving upgrades to Netflix technologies and average consumer enjoy.

This crew will be operating on-website to assist a globally dispersed employee base in a remote capacity.

What you may be doing:

You will be part of the worldwide Netflix help team that gives person-going through far flung technical troubleshooting for each Netflix internal build and outside technology. This consists of each hardware and software program.
You will make a contribution to our usual running surroundings and tradition, where expressing your mind and sharing your comments is a part of your every day.
You’ll contribute to a growing, diverse and inclusive lifestyle with the aid of encouraging an open-minded and supportive environment.
You may acquire incoming aid request emails/tickets, chats, and call contacts from our international Netflix workforce and outside partners.
You’ll be targeted on making sure a excessive degree of support is maintained for our customers and continuously look for improvements to the user experience.
You will take part in and very own day by day help paintings and initiatives, which include understanding base content updates, worm triage and prioritization, person-facing outage control, and escalation of issues to our associate teams.
You’ll collaborate with your colleagues in a global placing throughout more than one time zones, partnering with others to proportion ideas and feedback to ensure our operational alignment, support, documentation, and research is of the very best caliber.
You will paintings with key stakeholders from various departments maintaining alignment and successfully partnering closer to common goals and projects.
You may compose documentation on characteristic requests, technical problems, and assist middle articles for our users and areas we supported.
You may are trying to find to expose person friction and reliability concerns inside the products and tactics that still force ache for our users and product groups.
You will be supporting the employee base the usage of both English and Spanish languages, in verbal and written verbal exchange.

Favored abilties

IT computing device aid/gadget management with a focus on the consumer-going through revel in
Experience assisting Cloud and SaaS packages and SSO, such as Google Workspace (Gmail, Calendaring, drive, web sites, and businesses)
In-depth information of and the ability to perform advanced troubleshooting on Mac OS, Chrome OS, home windows 7, 8, 10 & 11, Linux, and numerous programs including office and Adobe suites
Sturdy written and verbal communique
Enjoy assisting mobile devices inclusive of Android and iOS gadgets
Enjoy troubleshooting convention room generation consisting of Google Chat, Google Meet, Chromebox for conferences, and Crestron devices
Revel in with supporting human beings remotely through remote laptop answers (LogMeIn Rescue, Teamviewer)
Understanding of first-rate practices around information protection
Enjoy handing over group and one-on-one training
Revel in running with software program support gear consisting of Zendesk, JIRA, and Confluence or comparable products
Capability to investigate and record traits in our guide and records to assess the priority and impact of troubles
Continually searching for opportunities to improve our operations, person reviews, and supply cohesive thoughts round innovative help techniques and alertness design considerations
Audio/Video generation assist experience for conference rooms

Netflix Jobs Tagger Remote In Mexico

Why Mexico Best for Job Seekers?

Mexico can be a good destination for job opportunities for several reasons. First, it has a large and diverse economy, with industries ranging from manufacturing and agriculture to tourism and technology. This means that there may be job opportunities in a variety of fields.

Additionally, Mexico has a relatively low cost of living compared to many other countries, which can make it an attractive destination for those looking to save money or stretch their budgets.

Mexico is also geographically close to the United States, which can make it a convenient location for companies that do business in both countries. This proximity can also provide opportunities for cross-border collaboration and career growth.

Finally, Mexico is known for its welcoming culture and vibrant lifestyle, which can make it an enjoyable place to live and work. Its warm climate, rich history, and diverse cuisine and culture can be appealing to those looking for a new adventure.

However, it’s important to note that the job market in Mexico can be competitive, and fluency in Spanish is often a requirement for many positions. It’s also important to research visa and work permit requirements before making any decisions about working in Mexico.

Netflix Jobs Tagger Remote In Mexico