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Hiring Organization:- Netflix
Post Name:- IT Support Manager
Qualifications:- Graduate
Industry:- Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Salary:- ₱1122 – ₱1684
Locations:- Kalayaan
Netflix Jobs Tagger, Netflix Remote Jobs
Full Job Description:
Netflix is the world’s main streaming leisure carrier with over 231 million paid memberships in over 190 countries playing tv collection, films, and games across a huge sort of genres and languages. Members can play, pause and resume looking as a great deal as they want, anytime, everywhere, and might change their plans at any time.
As part of a global assist team, you’ll be leading groups of IT professionals that act as a frontline to our international Netflix staff and unblock and analyze our person experiences with generation . The teams make sure an wonderful revel in for our customers by way of imparting far flung assist to critical employee technology. This includes a variety of hardware and software program. Your pinnacle priorities might be leading the operational effectiveness of a frontline crew, growing ongoing approach and scalability, commercial enterprise to commercial enterprise relationships, and reading developments and the effect of those troubles with the final aim of riding upgrades to Netflix technologies and universal user enjoy.
- This team might be operating on-web page to help a globally dispersed worker base in a far off capability.
Duties:
- Lead a team of exceedingly skilled guide professionals targeted on providing a trend placing enjoy to the Netflix workforce
- You’ll associate with key enterprise stakeholders to define achievement metrics for various initiatives and technology, and similarly business desires to provide continually excessive degrees of era services.
- You will be answerable for arising with records-driven solutions supported via quantifying go back on investment on projects and running with strategic making plans businesses that guide this attempt.
- You will act as a regional associate and suggest to articulate the wishes of your team, the local employees, and companion groups.
- You may need to illustrate an ability to benefit a vast understanding of each corporate and studio workstreams to support your team and work with companion teams correctly.
- You may make contributions to our ordinary working surroundings and subculture, where expressing your mind and sharing your comments is a part of your every day.
- You’ll make contributions to a developing, various and inclusive tradition by means of promoting an open-minded and supportive surroundings.
- You’ll be targeted on assuring a high degree of aid is maintained for our users and continuously look for enhancements to the guide experience.
You will take part in malicious program triage and prioritization, person-going through outage management, and escalation of issues to our technical escalation support group.
You may collaborate together with your colleagues in a international setting, partnering with our different places of work to percentage ideas and feedback to make certain our operational alignment, assist, documentation, and studies is of the highest caliber.
You may work with key stakeholders from numerous departments preserving alignment and correctly partnering in the direction of not unusual goals and tasks.
- You’ll searching for to show consumer friction and reliability concerns inside the products and procedures that also drive ache for our personnel.
- You may develop and execute strategic and operational tasks, broaden analytical models, and present information to teams, companions, and bosses.
Talents AND revel in:
- Enjoy dealing with a team of Operational support group of workers working on various initiatives and obligations, technical application usage, and technical documentation
- Experience and established competencies with group of workers and resource management
- IT assist/system administration with a focus on the purchaser-dealing with revel in
- You understand developments and demands of numerous paintings streams and preparing your group to deal with adjustments in work based on these demands
- Experience assisting Cloud and SaaS applications and SSO, which includes Google Apps for the corporation (Gmail, Calendaring, power, web sites, and groups)
- Expertise of first-rate practices around facts safety
- Experience helping audio visual era consisting of Google Hangouts, Google Meet, Chromebox for meetings, and Crestron gadgets
- Revel in with supporting human beings remotely thru far off laptop solutions (ie. LogMeIn, Teamviewer)
- You have experience working with software program help gear consisting of Zendesk, JIRA, and Confluence, or comparable products
- You have the potential to research and document developments in our support and records to evaluate the concern and impact of problems
- You are usually looking for opportunities to enhance our operations, person reports, and supply cohesive ideas around innovative guide techniques and application design concerns
Netflix Jobs Tagger, Netflix Remote Jobs
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Netflix Jobs Tagger, Netflix Remote Jobs
