Netflix Careers Remote, Customer Support Remote Jobs Apply 4 It In @Philippines

Hiring Organization:- Netflix

Post Name:- IT Support Manager

Qualifications:- Graduate

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- ₱1122 – ₱1684

Locations:- Magsaysay

Netflix Careers Remote, Customer Support Remote Jobs

Full Job Description:

Netflix is the sector’s leading streaming entertainment provider with over 231 million paid memberships in over 190 nations taking part in tv series, movies, and games throughout a huge style of genres and languages. Contributors can play, pause and resume looking as lots as they want, every time, everywhere, and may exchange their plans at any time.

Position:

As a part of a worldwide guide crew, you’ll be leading teams of IT professionals that act as a frontline to our international Netflix group of workers and unblock and examine our person experiences with generation . The groups make certain an extraordinary experience for our users by way of supplying remote support to essential employee technologies. This consists of an expansion of hardware and software. Your pinnacle priorities may be main the operational effectiveness of a frontline crew, growing ongoing approach and scalability, enterprise to commercial enterprise relationships, and studying developments and the effect of those issues with the remaining intention of using improvements to Netflix technology and typical user enjoy.

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This group can be running on-website to assist a globally dispersed worker base in a remote capability.
Duties
Lead a group of especially skilled support experts targeted on offering a trend setting revel in to the Netflix team of workers
You may associate with key enterprise stakeholders to define achievement metrics for various projects and technology, and in addition commercial enterprise desires to provide continuously high stages of era services.
You will be answerable for coming up with statistics-driven solutions supported by way of quantifying return on investment on tasks and running with strategic planning agencies that help this attempt.
You will act as a regional accomplice and advocate to articulate the wishes of your crew, the neighborhood employees, and associate groups.
You’ll need to demonstrate an ability to advantage a large expertise of each corporate and studio workstreams to assist your crew and paintings with associate groups correctly.
You will make contributions to our basic running environment and tradition, in which expressing your thoughts and sharing your feedback is a part of your each day.
You may make contributions to a growing, diverse and inclusive subculture by using promoting an open-minded and supportive environment.
You’ll be targeted on assuring a excessive level of guide is maintained for our users and constantly look for upgrades to the help revel in.
You may take part in worm triage and prioritization, person-facing outage control, and escalation of problems to our technical escalation assist organization.
You may collaborate with your colleagues in a global placing, partnering with our other workplaces to percentage ideas and feedback to ensure our operational alignment, help, documentation, and research is of the best caliber.
You may paintings with key stakeholders from diverse departments preserving alignment and correctly partnering towards commonplace desires and projects.
You may searching for to reveal person friction and reliability worries inside the goods and strategies that also force pain for our personnel.
You’ll expand and execute strategic and operational initiatives, expand analytical fashions, and present information to teams, companions, and executives.

Abilities AND experience:

Revel in managing a team of Operational support group of workers operating on numerous initiatives and duties, technical software utilization, and technical documentation
Revel in and proven abilties with workforce and aid control
IT support/system administration with a focus on the patron-going through revel in
You apprehend tendencies and needs of diverse work streams and getting ready your team to deal with modifications in paintings based on those needs
Experience helping Cloud and SaaS programs and SSO, inclusive of Google Apps for the business enterprise (Gmail, Calendaring, pressure, sites, and companies)

Know-how of best practices round records security:

Revel in helping audio visual generation inclusive of Google Hangouts, Google Meet, Chromebox for conferences, and Crestron devices
Experience with assisting human beings remotely through remote computing device answers (ie. LogMeIn, Teamviewer)
You’ve got experience running with software program aid gear which include Zendesk, JIRA, and Confluence, or similar merchandise
You’ve got the potential to research and report tendencies in our support and statistics to assess the priority and impact of troubles
You’re usually searching for possibilities to improve our operations, consumer reviews, and supply cohesive ideas around revolutionary help techniques and alertness layout considerations

We are an same possibility organisation and have fun diversity, recognizing that diversity of thought and history builds stronger teams. We approach range and inclusion severely and thoughtfully. We do not discriminate on the idea of race, ethnicity, faith, shade, place of delivery, sex, gender identity or expression, sexual orientation, age, marital reputation, military carrier status or disability fame.

Netflix Careers Remote, Customer Support Remote Jobs

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