Netflix Careers For Freshers In Mexico

Hiring Organization:- Netflix

Post Name:- N-Tech Support Specialist

Qualifications:- Bachelor Degree

Industry:- Private

Employment Type:- Full Time

Work Hours:- 8 Hours

Salary:- Mex$80 – Mex$100/Hour

Locations:- Zapopan, Mexico

Full Job Description:

Netflix is the world’s main streaming entertainment carrier with 222 million paid memberships in over 190 nations enjoying television collection, documentaries, function films and cellular video games across a extensive variety of genres and languages. Contributors can watch as much as they need, every time, everywhere, on any net-connected screen. Participants can play, pause and resume watching, all with out classified ads or commitments. As Netflix keeps to broaden unique original content and build the arena’s most technology-pushed studio, our Netflix technology services crew has the task of optimizing the productivity of Netflix personnel using era. Our goal is to provide extremely good technology support to our diverse and globally dispensed staff. To perform our intention, we’re searching out flexible and experienced technology specialists to join our global guide group in Mexico town.

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As a part of a international guide team, you’ll provide user going through IT support to our internal Netflix employees and outside partners. The group ensures an high-quality enjoy for our users by imparting remote aid to essential technologies. This includes a diffusion of hardware and software program support. Your top priorities might be dealing with and resolving technical issues, studying and documenting the ones problems, and analyzing developments and the impact of these problems with the final purpose of using enhancements to Netflix technologies and usual consumer experience.

This team will be working on-website to help a globally dispersed worker base in a remote capacity.

What you’ll be doing:

You will be a part of the global Netflix assist group that provides user-going through faraway technical troubleshooting for each Netflix inner build and external technology. This includes each hardware and software program.
You will make contributions to our usual working surroundings and subculture, where expressing your mind and sharing your feedback is a part of your every day.
You will make contributions to a growing, various and inclusive culture by means of encouraging an open-minded and supportive environment.
You’ll get hold of incoming aid request emails/tickets, chats, and get in touch with contacts from our worldwide Netflix workforce and external partners.
You may be targeted on ensuring a high stage of help is maintained for our users and continuously look for enhancements to the consumer enjoy.
You’ll participate in and very own day by day assist paintings and tasks, inclusive of information base content updates, trojan horse triage and prioritization, user-going through outage management, and escalation of issues to our companion teams.
You may collaborate with your colleagues in a worldwide setting throughout more than one time zones, partnering with others to proportion ideas and feedback to make certain our operational alignment, aid, documentation, and studies is of the very best caliber.
You will paintings with key stakeholders from diverse departments preserving alignment and efficaciously partnering closer to common desires and initiatives.
You may compose documentation on function requests, technical troubles, and assist center articles for our users and regions we supported.
You may are looking for to reveal consumer friction and reliability worries inside the goods and procedures that also pressure pain for our customers and product teams.
You may be supporting the worker base the usage of both English and Spanish languages, in verbal and written communication.

Preferred skills:

IT computer support/gadget administration with a focal point at the consumer-going through revel in
Experience supporting Cloud and SaaS programs and SSO, along with Google Workspace (Gmail, Calendaring, drive, web sites, and agencies)
In-intensity know-how of and the capacity to carry out advanced troubleshooting on Mac OS, Chrome OS, home windows 7, eight, 10 & 11, Linux, and various applications which include workplace and Adobe suites
Strong written and verbal verbal exchange
Experience supporting cell devices inclusive of Android and iOS gadgets
Enjoy troubleshooting conference room technology consisting of Google Chat, Google Meet, Chromebox for conferences, and Crestron devices
Enjoy with assisting people remotely thru faraway computing device answers (LogMeIn Rescue, TeamViewer)
Expertise of exceptional practices round data security
Experience delivering institution and one-on-one education
Experience running with software program help tools consisting of Zendesk, JIRA, and Confluence or comparable products
Ability to research and document developments in our guide and facts to assess the concern and impact of problems
Constantly in search of opportunities to enhance our operations, person experiences, and supply cohesive ideas round revolutionary assist strategies and application layout concerns
Audio/Video era assist experience for conference rooms

Netflix Careers For Freshers In Mexico

Why Mexico Best for Job Seekers?

Mexico can be a good destination for job opportunities for several reasons. First, it has a large and diverse economy, with industries ranging from manufacturing and agriculture to tourism and technology. This means that there may be job opportunities in a variety of fields.

Additionally, Mexico has a relatively low cost of living compared to many other countries, which can make it an attractive destination for those looking to save money or stretch their budgets.

Mexico is also geographically close to the United States, which can make it a convenient location for companies that do business in both countries. This proximity can also provide opportunities for cross-border collaboration and career growth.

Finally, Mexico is known for its welcoming culture and vibrant lifestyle, which can make it an enjoyable place to live and work. Its warm climate, rich history, and diverse cuisine and culture can be appealing to those looking for a new adventure.

However, it’s important to note that the job market in Mexico can be competitive, and fluency in Spanish is often a requirement for many positions. It’s also important to research visa and work permit requirements before making any decisions about working in Mexico.

Netflix Careers For Freshers In Mexico

Netflix Careers For Freshers In Mexico

Full Job Description:

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What you’ll be doing:

Preferred skills:

Why Mexico Best for Job Seekers?

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