Merchant Solutions Specialist

Company: PayPal

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Description

At PayPal, we are looking for an enthusiastic and service-oriented Merchant Solutions Specialist to join our team. This is a great opportunity to use your expertise in customer service, problem solving, and merchant solutions to help customers maximize the benefits of our payment processing services.The ideal candidate will have a strong background in customer service, sales, and account management. They will be organized, detail-oriented, and have excellent communication and problem-solving skills. Additionally, they should have the ability to work independently and collaboratively in a fast-paced environment. An understanding of our various merchant solutions and payment processing services is a plus.If you are looking to join a team of innovative and customer-driven professionals, this is the perfect opportunity for you. We look forward to hearing from you!

Responsibilities of a Merchant Solutions Specialist:

  • Provide high-quality customer service to clients in need of payment processing services.
  • Act as the first point of contact for clients, answering any questions or concerns.
  • Utilize problem-solving skills to troubleshoot issues and provide solutions in a timely manner.
  • Demonstrate knowledge and understanding of all merchant solutions and payment processing services.
  • Develop and maintain client accounts, ensuring all information is up-to-date and accurate.
  • Collaborate with other teams to ensure customer satisfaction.
  • Collaborate with internal teams to develop and implement new strategies.
  • Generate reports to track customer satisfaction metrics.
  • Monitor market trends and suggest changes to improve customer experience.
  • Keep up-to-date on all changes in regulations and policies.

Job Qualifications

  • Proficiency In Microsoft Office Applications
  • Bachelor’s Degree In Business Or Related Field
  • Problem-Solving Skills
  • Excellent Customer Service Skills
  • Experience With Merchant Account Management Systems
  • Knowledge Of Payment Card Industry (Pci) Compliance Standards
  • Ability To Explain Technical Concepts To Non-Technical Personnel
  • Experience In A Financial Services Or Banking Environment

Required Skills

  • Documentation
  • Risk Management
  • Project Management
  • Networking
  • Communication
  • Sales
  • Marketing
  • Auditing
  • Compliance
  • Analytics
  • Technical
  • Problem-Solving
  • Business
  • Interpersonal
  • Negotiating

Soft Skills

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  • Communication
  • Leadership
  • Time management
  • Interpersonal Skills
  • creativity
  • Organization
  • Critical thinking
  • Teamwork
  • Adaptability
  • Problem-Solving

Merchant Solutions Specialist

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