Mattel Remote Jobs Customer Support Jobs

Industry: Private
Employment Type: Full Time
Work Hours: 8
Salary: £35 – £45Hour
Location: United Kingdom
Company: Mattel

Descriptions:

Mattel Remote Jobs Customer Support Jobs

The Opportunity

The role reports into the Associate Customer Marketing Manager and works in partnership with sales, brand and consumer products, collaborating as one team to support each other to achieve our aligned goals and vision. As a Customer Marketing Coordinator, you’ll be responsible for driving both trade and campaign marketing activations within your channel – supporting the sales team on the implementation of promotional plans.

The suitable candidate will be responsible for developing “Best-in-class” point of sale and executing retail marketing campaigns that offer our retailer partners distinct points of difference. Increasing conversion rates as the point of purchase. Working within brand guidelines and business objectives with the goal of delivering maximum impact and value at retail. Using shopper insights and campaign analysis to help drive profitable sales and competitive edge for both Mattel and our Customers.

Mattel Remote Jobs Customer Support Jobs

Key responsibilities:

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Support the Associate Customer Marketing Manager with the management of key retail campaigns to drive sales towards achieving and exceeding UK revenue target.
Manage our VM agency and assist the sales team in the execution and delivery of trade marketing materials, including but not limited to point of sale/POP packs – FSDUs, CDUs, pallets, shelf-stripping, window posters etc.
Manage the merchandising agency on our key sales windows to improve retail compliance and report on performance to maximize sales
Regular dialogue with local brand teams to ensure brand priorities and NEW product launches are correctly supported at retail.
Style guide and asset collation for retail distribution, including brand marketing calendars for the season ahead highlighting key moments in time to drive sales.
Manage on-going execution opportunities at retail to maximize short and long-term opportunities, across both trade and campaign activations.
Collaborate with multiple stakeholders, building strong relationships internally & externally (retail & agencies) to maximise placement at retail to drive shopper impact.
Liaising regularly with ACMM to ensure plans and execution adhere to the overall strategy.
General customer marketing admin support from sample ordering and PO raising.
Transform data and insight into retail opportunities to inform your approach. Whilst being open to creative innovation and exploration via test and learn.
Understand how to engage with consumers in a meaningful way to drive commercial growth. Combining creativity and effectiveness through a strong understanding of the retail landscape and user journeys, across multiple touchpoints to maximise sales growth & ROI during key trading windows – on and offline.
Support the creation of category, channel and retailer pitch decks for key customer meetings to aid sell-in. Optimize commercial opportunities with tailored customer marketing initiatives by channel/account that offer a USP.

Mattel Remote Jobs Customer Support Jobs

What We’re Looking For:

A minimum of 1-2+ years’ experience within shopper marketing or in an equivalent role: marketing, promotions agency or account management background
Educated to Degree level (or equivalent experience) in a relevant subject such as Digital Marketing, e-commerce, or business
A good understanding of retail/shopper marketing – experience in campaign trade marketing preferable with an Omnichannel lens
Someone who’s consumer centric and sees the importance in both brand and sales, with a strong understanding of the UK retail environment
A passion for all things retail, creative flare and desire to make shopper impact to drive growth opportunities across an omnichannel landscape
Demonstrate a good commercial understanding to be able to deliver strong ROI aligned to brand & business objectives
A team player is essential, cross departmental collaboration is integral to the role – must have the ability to work with multiple stakeholders at any one time and agile
Ability to stay ahead and think for the future, move alongside trends and consumer behaviors
Excellent communication and project management skills – written, verbal and presentation style
Highly organised and able to work in a fast-paced environment
Experience of the toy, game or entertainment industry is ideal but not essential

Personal

Self-motivated confident can-do, proactive attitude
Driven, passionate and highly motivated
Personal impact to inspire and influence others with a friendly working style
Flexible style and adaptable, but with an understanding of the importance of process
A love of play!

Mattel Remote Jobs Customer Support Jobs

About the Mattel Company:

Mattel, Inc. is a globally recognized American toy manufacturing company headquartered in El Segundo, California. The company was founded in 1945 by Harold “Matt” Matson and Elliot Handler. Known for iconic brands such as Barbie, Hot Wheels, Fisher-Price, and American Girl, Mattel has established a significant presence in the United Kingdom.
In the UK, Mattel operates as a major player in the toy industry, contributing significantly to the market with a diverse range of products that cater to children of various age groups. The company has a regional office located in Maidenhead, Berkshire, which serves as the central hub for its operations across the United Kingdom and Ireland.
Mattel UK’s product portfolio includes toys, games, and family entertainment content, maintaining a strong retail presence through partnerships with major retailers and e-commerce platforms. The company’s strategic initiatives in the UK focus on sustainability, innovation, and digital transformation, ensuring that their products meet the evolving needs of consumers while adhering to environmental standards.
The UK division also engages in extensive marketing campaigns and partnerships to bolster brand visibility and connect with the local audience. For instance, the Barbie brand frequently collaborates with local influencers and participates in events that promote diversity and inclusion, reflecting the brand’s modern ethos.
Moreover, Mattel UK is involved in various community and charitable activities, aligning with the company’s global commitment to social responsibility. These initiatives aim to support child development and education, making a positive impact on society.
Overall, Mattel’s operations in the United Kingdom exemplify the company’s global strategy of delivering high-quality, innovative toys while contributing to community development and sustainability efforts.

Mattel Remote Jobs Customer Support Jobs

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